Founding BizOps

DayDream; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

DayDream is seeking a Founding Business Operations hire to build internal systems and go-to-market motions powering growth through the Series A and beyond. You’ll operate as a cross-functional generalist with a focus on solving high-priority business problems—ranging from customer acquisition and enterprise expansion to operational efficiency and customer experience.

If you are looking to start your own company or run a 7-figure business, this is the right place to be the right hand to the

Qualifications

• 2-3 total years of experience in top-tier environments or startups
• Analytical and strategic thinker with ability to structure ambiguous problems
• High-agency operator who owns problems and drives execution
• Cross-functional collaborator across product, ops, and sales
• Customer- and partner-savvy with clear, empathetic communication
• Interest/experience at the intersection of healthcare and tech

Responsibilities

• Strategy & Internal Operations (70-80%): fix pain points across sales, onboarding, and customer success; lead high-priority cross-functional initiatives; define and track KPIs; build scalable internal systems; partner with founders on priority alignment.
• Growth, GTM, and External Engagement (20-30%): support go-to-market strategy, manage enterprise relationships, incorporate customer insights into roadmaps, create external collateral and sales materials

Skills

Analytical thinking

Strategic thinking

Ownership / accountability

Cross-functional collaboration

Communication skills

Customer/partner mindset

Healthcare- tech interest

Job description

About DayDream

Watch the DayDream Story in 7-Minutes DayDream helps dentists get paid for the work they do. In this $165B market, our product simplifies the complex process of verifying insurance coverage, submitting claims, appealing denials, billing patients, and maintaining clean books. As a result of how complex this process is and how many things get lost in the process, dentists can lose 10-20% of their revenue!

What this leads to is the things patients hate about the American healthcare system: it’s inefficient, unaffordable, and just too d*mn confusing. We work with a lot of dentists and they don’t love it either. Dentists want to treat you, help you, and see you smile.

We believe that by automating parts of revenue cycle management, we increase financial transparency for everyone involved - patients, providers, and help support small business owner dentists across America. Practices that work with DayDream can recover

We've raised $6.5M from 8VC and Nat Friedman and Daniel Gross through AI Grant

• Nat Friedman: former CEO of GitHub, helped launch GitHub CoPilot. Investor in companies like: Figma, Stripe, Retool, Scale AI, Vercel, Perplexity, Streamlit, and more




• Daniel Gross: youngest partner at YCombinator, Times 100 Most Influential People in AI. Investor in companies like: Instacart, Coinbase, Airtable, Rippling, Notion, Character.ai

The Role

As the Founding Business Operations hire at DayDream, you’ll play a critical role in building the internal systems, strategic foundation, and go-to-market motion that power our next stage of growth through the Series A and beyond. You’ll operate as a cross-functional generalist with a focus on solving high-priority business problems—ranging from customer acquisition and enterprise expansion to operational efficiency and customer experience. If you are looking to start your own company or operate a 7-figure business, this is the perfect place to be the right hand to the founders.

This will be an ever-evolving role, but some immediate responsibilities include:

Strategy & Internal Operations (70-80%)

• Solve operational bottlenecks: Identify and fix pain points in how customers experience DayDream - from sales to onboarding to customer success. We went from 0 to 1 quickly, many of these critical functions are emerging, you can help build and structure them




• Lead cross-functional initiatives: Own high-priority projects across the company: from fundraising to large 7-figure enterprise deployments to hiring the next




• Define and track key business KPIs: Build dashboards, reporting, and analytics frameworks that help the team make faster, more informed decisions.




• Build foundational systems: Help design and implement scalable internal processes and tools that support DayDream’s delivery model




• Be a strategic partner to the founders: Take on ambiguous or urgent priorities and help drive clarity and execution when it matters most

Growth, GTM, and External Engagement (20–30%)

• Support go-to-market strategy: Help define customer segments, pricing models, and GTM motions for both consumer and enterprise growth




• Manage key enterprise relationships: Support pricing, onboarding, and success for DayDream’s customers, along with DayDream’s founder




• Bring customer insights into the business: Work closely with product and ops teams to translate partner and patient feedback into product roadmap decisions




• Build external-facing collateral: Create case studies, sales materials, and pitch decks that tell DayDream’s story and drive adoption

What we’re looking for

• 2-3 total years of experience, ideally in a combination of top tier management consulting or investment banking plus experience in high-growth environments (e.g., startups, externships, starting your own company/side hustle)




• Analytical and strategic thinker – You’re comfortable structuring ambiguous problems, analyzing data, and using insights to drive smart decisions. You bring a metrics-driven mindset to everything you touch.




• High-agency operator – You take full ownership of problems and move quickly. You're equally comfortable setting strategy and rolling up your sleeves to get things done.




• Cross-functional – You build strong relationships across product, ops, sales, and clinical teams, and you know how to navigate competing priorities to drive projects forward.




• Customer- and partner-savvy – You can hold your own in a customer meeting, intuitively read a room, and represent DayDream with clarity, empathy, and thoughtfulness.




• Clear and structured communicator – Whether you’re writing a memo, building a deck, or aligning stakeholders in a meeting, you communicate with clarity and intent.




• Preference for individuals with experience in or passion for the intersection of healthcare and technology to solve real-world problems