Founding Account Executive

Jugl; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Jugl seeks a founding sales hire to scale a product with proven market traction. You will partner with the CEO and founders on positioning, pricing, and market strategy, building the playbook the company scales on.

You will own full-cycle deals across mid‑market and enterprise segments, leveraging an expanding partner ecosystem to drive land, expand, and revenue growth. The role emphasizes initiative, strategic thinking, and building scalable go‑to‑market processes from day one in a hands‑on

Qualifications

• 2–5+ years in full‑cycle sales (early‑stage B2B SaaS, CX/support software, or commerce/productivity).
• Experience as a founding AE or early GTM hire and ability to build without a pre‑existing playbook.
• Understanding of PLG-to-SLG, land‑and‑expand strategies, and champion enablement.
• Experience building channel, agency, or co‑sell relationships.

Responsibilities

• Full‑Cycle Sales: Run deals from first conversation through close across mid‑market and enterprise accounts.
• Revenue Conversion: Identify high‑potential accounts from inbound demand and turn organic adoption into deals.
• Partner & Ecosystem Motion: Build and nurture Shopify ecosystem, agencies, BPOs, and integration partners (helpdesk, commerce, telephony).
• Land‑and‑Expand: Map usage to identify adjacent teams and drive expansion.
• Pipeline Management: Use signup and usage data to score high‑intent accounts.
• Deal Mechanics: Manage IT, security, procurement stakeholders, and negotiate contracts.
• Sales Narrative: Collaborate on positioning, objections, differentiation, and pricing.
• Documentation: Create templates, sequences, talk tracks, and deal‑stage definitions.

Skills

Full-cycle sales

Builder

Strategist

Channel‑oriented

Systems thinker

Communicator

Owner mindset

CRM tools

Tools

CRM tools

Job description

• Location: One of these locations preferred ( NewYork, California, Dallas)

What is Jugl CX?

Jugl CX is an AI-powered omnichannel customer experience and ticketing platform. It handles real customer conversations across Web Chat, Email, Voice, WhatsApp, Instagram, SMS, and resolving issues, taking actions, and handing off to a human only when necessary.

Under the hood, Jugl runs a team of agents that is customizable by industry and use case, that gets work done end to end. Jugl resolves 80% of tickets in L1 and L2, with copilot for L3.We have proven success with clients onboarded in the last two months. We are mid-raise, shipping fast, and seeing organic pull from merchants and mid-market operators.

The Role

This is not a typical AE seat. As the first founding sales hire, your opportunity is to take a product with real market pull and make it systematic, scalable, and repeatable. You will partner directly with the CEO and co‑founders on positioning, pricing, and market strategy, while building the playbook the company will scale on.

• Full‑Cycle Sales: Run deals from first conversation through close across mid‑market and enterprise accounts.
• Revenue Conversion: Identify high‑potential accounts from inbound demand, enable champions, and turn organic adoption into commercial deals.
• Partner & Ecosystem Motion: Build and nurture channels including the Shopify ecosystem, agencies, BPOs, and integration partners (helpdesk, commerce, telephony).
• Land‑and‑Expand: Map usage to identify adjacent teams and channels, arm champions with business cases, and drive expansion.
• Pipeline Management: Use signup and usage data to build a scoring system that prioritizes high‑intent accounts.
• Deal Mechanics: Manage IT, security, and procurement stakeholders, handle security questionnaires, and negotiate contracts.
• Sales Narrative: Collaborate on positioning, objection handling, competitive differentiation, and pricing.
• Documentation: Build the foundation of the GTM team by creating templates, sequences, talk tracks, and deal‑stage definitions.

Who You Are

• Experienced: 2–5+ years in full‑cycle sales (early‑stage B2B SaaS, CX/support software, or commerce/productivity).
• Builder: You have experience as a founding AE or early GTM hire and know how to figure things out without a pre‑existing playbook.
• Strategist: You understand PLG‑to‑SLG, land‑and‑expand strategies, and champion enablement.
• Channel‑Oriented: You have experience (or a strong desire) to build channel, agency, or co‑sell relationships.
• Systems Thinker: You use CRM tools, pipeline management, and AI‑powered workflows to multiply your output.
• Communicator: You can tailor your message to various stakeholders (founders, ops, IT, CTOs) with clarity and empathy.
• Owner: You have a high sense of ownership and fix what is broken.

Bonus Points

• Experience selling CX, support, or conversational AI.
• Existing relationships in the Shopify ecosystem.
• Experience building a partner/channel program from scratch.
• Familiarity with usage‑based or hybrid pricing models.
• A network in the startup, VC, or enterprise IT ecosystem

Why Jugl

• Product‑Led: The product does the work, making deals easier to run and reference selling natural.
• Partner Leverage: Build Shopify and agency/BPO channels that provide scale beyond headcount.
• Real Ownership: Shape the GTM strategy, pricing, and scaling from day one.
• High Scope: Work directly with the CEO and founding team on strategy and product development.
• Momentum: Proven success with live customers and a strong, active DFW startup community.
• Growth: As the GTM function grows, so does your role into leadership.