Foster Care Case Support Specialist (Hybrid)

MercyFirst; New York (NY); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health insurance

403B retirement benefits

Employer-paid life insurance

Long-term disability insurance

Paid time off

Employee assistance program

Insurance discounts for our staff and 

Training & development

Employee wellness program

Employee recognition activities

Job summary

MercyFirst, a not-for-profit agency serving children and families, seeks a Field Support Assistant in Ozone Park, NY. You will assist casework staff with foster parents, birth parents, and children through field visits and office tasks, helping maintain case records and coordinate services.

The role requires a High School diploma or Associates Degree, 6+ months of related experience, and strong communication.

Qualifications

• High School diploma or Associates Degree.
• Minimum of 6 months of office and/or casework assistant/aide experience.
• Type a minimum of 35 wpm
• Excellent communication skills (verbal and written)
• Proficiency in Microsoft Word and Outlook, some knowledge of Excel
• Ability to file documentation accurately
• Ability to track case information through paper records and data entry
• Ability to engage with clients
• Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusion, and Belonging (DEIB).

Responsibilities

• Conduct home visits in accordance with mandates
• Assessments (initial home, parent/caretaker, child, familial interactions, Intimate Partner Violence, Mental Health, Trauma and Genogram
• Document all contacts in appropriate computer systems within established timeframes
• Respond to emergencies as needed and/or directed
• Answering and directing phone calls;
• Respond to Client requests for information.
• Data Entry into multiple computer systems.
• Maintain tracking systems of reports coming due and completed.
• Mail distribution/processing.
• Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusion, and Belonging (DEIB).

Job description

MercyFirst, a not-for-profit agency serving children and families, seeks a Field Support Assistant in Ozone Park, NY. You will assist casework staff with foster parents, birth parents, and children through field visits and office tasks, helping maintain case records and coordinate services.

The role requires a High School diploma or Associates Degree, 6+ months of related experience, and strong communication.