Foster Care Case Manager

StepStone Family & Youth Services; Bowling Green (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

StepStone Family & Youth Services in Bowling Green, KY seeks an intake and referral coordinator to ensure client needs are matched with appropriate services. This role collaborates with the clinical leadership to assess care feasibility and manages pre-screening workflows.

The position requires strong written communication, a valid driver’s license, and at least two years in case management or related fields.

Qualifications

• Bachelor's degree in a human services or nursing field.
• Two years of experience with case management or related discipline.
• Strong written communication skills; ability to convey information clearly.
• Valid driver's license and access to reliable transportation.

Responsibilities

• Receives and screens referrals from sources and coordinates with Clinical Management to assess service alignment.
• Conducts pre-screening assessments and prepares case proposals and pre-admission paperwork.
• Oversees field staff assigned to assist with pre-screening processes.
• Maintains knowledge of services and community resources to identify appropriate options.

Skills

Bachelor's degree

Driver's license

Case management experience

Written communication

Education

Bachelor's degree in human services or nursing field

Job description

Overview

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life.

Our Company

StepStone Family & Youth Services

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing.

About Our Line Of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com . Follow us on Facebook and LinkedIn .