Foster Care Case Manager

BrightSpring Health Services; Louisville (KY); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

StepStone Family & Youth Services in Louisville, KY seeks a compassionate Foster Care Case Manager to support children and families through trauma-informed, strengths-based, and family-centered practices.

You will coordinate services, develop individualized case plans, conduct regular visits, and document timely records while collaborating with foster parents, schools, referral agencies, and community providers.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Must be able to communicate verbally and in writing.
• Two years of experience with case management or related discipline.

Responsabilités

• Receives inbound referral information and determines client needs with the Director of Clinical Management.
• Pre-screens referrals, completes pre-screening reports, and prepares case proposals.
• Oversees field staff assisting with pre-screening and coordinates with treatment teams.
• Consults with third party representatives on benefit coverage and reimbursement procedures.
• Maintains knowledge of services provided by the Company and community resources.
• Maintains relationships with referral sources and payer case managers.
• Monitors referral sources' satisfaction and reports outcomes to management.
• Ensures compliance with Company policies, HIPAA and ethics programs.
• Participates in growth planning and special projects as assigned.

Connaissances

Case management

Verbal & written communication

Formation

Bachelor's degree in human services or nursing

Description du poste

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Foster Care Case Manager plays a vital role in supporting children, youth, and foster families through individualized case management, advocacy, and service coordination that promotes safety, stability, permanency, and overall well-being.

Our Company

StepStone Family & Youth Services

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Foster Care Case Manager plays a vital role in supporting children, youth, and foster families through individualized case management, advocacy, and service coordination that promotes safety, stability, permanency, and overall well-being.

We are seeking a compassionate and dedicated Foster Care Case Manager who is passionate about supporting children and families through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who builds strong relationships, advocates for the needs of youth, and works collaboratively to help children and families navigate the foster care system successfully.

The Foster Care Case Manager is responsible for coordinating and monitoring services, developing individualized case plans, conducting regular visits, maintaining timely and accurate documentation, and supporting placement stability. This position collaborates closely with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to ensure youth receive the resources and support necessary to achieve positive outcomes.

The ideal candidate is compassionate, organized, adaptable, and solutions focused, with a strong commitment to providing high quality, trauma informed services that empower youth and families and promote safety, permanency, stability, and long term success.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing.

About Our Line Of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com . Follow us on Facebook and LinkedIn .