Foster Care Case Manager

StepStone Family & Youth Services; Nashville (TN); On-site; USD 45,000 - 62,000; Full time

Job summary

StepStone Family & Youth Services in Nashville seeks a compassionate Foster Care Case Manager to support youth and families through trauma-informed, strengths-based practices. You will develop individualized case plans, coordinate services, and advocate for placements that promote safety, stability and permanency.

The role requires coordinating with foster parents, schools, agencies, and treatment teams, maintaining timely documentation, and ensuring high-quality, client-centered service

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Must have two years of experience with case management or related discipline.
• Must be able to communicate both verbally and in writing.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Skills

Verbal and written communication

Case management experience

Education

Bachelor's degree in a human services field or nursing field

Job description

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Foster Care Case Manager plays a vital role in supporting youth and foster families through individualized case management, advocacy, and service coordination that promotes safety, stability, permanency, and overall well-being.

Our Company

StepStone Family & Youth Services

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Foster Care Case Manager plays a vital role in supporting youth and foster families through individualized case management, advocacy, and service coordination that promotes safety, stability, permanency, and overall well-being. We are seeking a compassionate and dedicated Foster Care Case Manager who is passionate about supporting children and families through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who builds meaningful relationships, advocates for the needs of youth, and works collaboratively with families, caregivers, and community partners to achieve positive and lasting outcomes. The Foster Care Case Manager is responsible for developing and monitoring individualized case plans, coordinating services and resources, conducting regular visits, maintaining accurate and timely documentation, and supporting placement stability. This position collaborates closely with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to ensure each youth receives individualized support that addresses their unique needs and goals. The ideal candidate is compassionate, organized, adaptable, and solutions focused, with a strong commitment to providing high quality, trauma informed services that empower youth and families while promoting safety, permanency, stability, and long term success.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline.
• Must be able to communicate both verbally and in writing.

About Our Line Of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com. Follow us on Facebook and LinkedIn.