FOS Team Lead

Star Health Insurance; United States; À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Incentives

Health insurance

Career growth

Performance-driven environment

Résumé du poste

Star Health Insurance in the United States is seeking a capable Team Lead for telesales to drive sales targets and coach a dynamic team. You will ensure adherence to scripts and compliance while improving performance through regular coaching.

The role requires 2+ years in telesales leadership, excellent communication, and a pension for data-driven insights. Bachelor's degree preferred. Join a performance-driven environment with growth opportunities.

Qualifications

• Bachelor's degree preferred in business, commerce, or related field.
• Minimum 2 years of experience in telesales team handling, preferably in insurance, BFSI, or financial products.
• Excellent communication and interpersonal skills.
• Strong leadership, motivational, and team management skills.

Responsabilités

• Lead, motivate, and manage a team of field executives to achieve daily, weekly, and monthly sales targets.
• Monitor team performance, provide regular feedback, and ensure adherence to sales scripts and compliance guidelines.
• Conduct daily briefings, performance reviews, and coaching sessions for continuous improvement.
• Handle escalations, resolve customer queries, and ensure high customer satisfaction levels.
• Analyze sales data, prepare reports, and share insights with management.
• Ensure team members are trained and updated on insurance products and processes.
• Collaborate with the operations teams to optimize lead conversion and improve sales efficiency.
• Maintain discipline, attendance, and productivity within the team

Connaissances

Team leadership

Telesales

Communication

Coaching

Formation

Bachelor's degree

Description du poste

Role & responsibilities

• Lead, motivate, and manage a team of field executives to achieve daily, weekly, and monthly sales targets.
• Monitor team performance, provide regular feedback, and ensure adherence to sales scripts and compliance guidelines.
• Conduct daily briefings, performance reviews, and coaching sessions for continuous improvement.
• Handle escalations, resolve customer queries, and ensure high customer satisfaction levels.
• Analyze sales data, prepare reports, and share insights with management.
• Ensure team members are trained and updated on insurance products and processes.
• Collaborate with the operations teams to optimize lead conversion and improve sales efficiency.
• Maintain discipline, attendance, and productivity within the team

Required Skills & Qualifications:

• Graduate in any discipline (preferred: business, commerce, or related field).
• Minimum 2 years of experience in telesales team handling, preferably in insurance, BFSI, or financial products.
• Excellent communication and interpersonal skills.
• Strong leadership, motivational, and team management skills.

Perks and Benefits:

• Attractive incentive structure on team performance.
• Health insurance and other company benefits.
• Career growth opportunities within the organization.
• Positive and performance-driven work environment.