Forward Push Law Firm Marketing: Client Success Manager (Remote)

Breakout Tools; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Fully remote team

Supportive, growth-oriented environment

Opportunity to make a visible impact

Job summary

A dynamic digital marketing agency is seeking a Client Success Manager to own and manage client relationships, specifically with law firms. This remote position requires strong communication skills, experience in digital marketing, and the ability to balance client expectations with internal priorities. You'll collaborate with internal teams while providing high-quality service to clients. The ideal candidate has at least 3 years of experience in client success management and is savvy with digital marketing strategies and tools.

Qualifications

• At least 3 years of experience as a Client Success Manager in a digital marketing agency.
• Familiarity with law firm clients is a plus.
• Proficiency in Google Analytics and Google Search Console.
• Experience with tools such as Search Atlas, SEMrush, and/or Ahrefs is a plus
• Proficiency in presenting data via reports and dashboards

Responsibilities

• Serve as the primary point of contact for all things related to assigned client accounts.
• Build and maintain strong, long-term client relationships.
• Lead client onboarding sessions and monthly review calls.
• Clearly communicate digital marketing strategies, performance, and results to law firm clients
• Proactively manage client expectations, address concerns, and escalate issues when appropriate
• Collaborate with internal teams to ensure timely and successful delivery of campaigns, projects, and reports
• Translate client discussions and approvals into clear internal action items
• Support account-related tasks such as reporting, research, documentation, and data entry
• Participate in internal initiatives that support retention, expansion, and overall agency growth

Skills

Client relationship management

Digital marketing strategies

Communication skills

Organizational skills

Problem-solving

Tools

Google Analytics

SEMrush

Search Atlas

Ahrefs

GoHighLevel

Loom

Job description

We’re looking for a Client Success Manager who will be the primary face of Forward Push to our clients. In this role, you’ll own client relationships end-to-end, ensuring clear communication, strong alignment, and a consistently high-quality experience.

You’ll help clients understand what we’re doing, why we’re doing it, and how it’s working, while coordinating closely with internal teams to make sure execution matches expectations. This role is critical to client retention, satisfaction, and removing leadership from day-to-day client management.

Key Responsibilities

Serve as the primary point of contact for all matters related to assigned client accounts

Build and maintain strong, long-term client relationships through consistent communication

Lead client onboarding sessions and monthly review calls

Clearly communicate digital marketing strategies, performance, and results in a way that resonates with law firm clients

Proactively manage client expectations, address concerns, and escalate issues when appropriate

Balance and prioritize client requests while ensuring alignment with agreed scope and growth program goals

Collaborate with internal teams to ensure timely and successful delivery of campaigns, projects, and reports

Translate client discussions and approvals into clear internal action items

Support account-related tasks such as reporting, research, documentation, and data entry

Participate in internal initiatives that support retention, expansion, and overall agency growth

This Role Is for You If…

You enjoy owning client relationships and being trusted to manage them independently

You’re confident explaining marketing strategy and results to non-technical audiences

You’re proactive, organized, and comfortable managing multiple accounts

You can balance client needs with internal priorities and scope boundaries

You thrive in a remote, fast-paced, and collaborative environment

Qualifications & Requirements

At least 3 years of experience as a Client Success Manager in a digital marketing agency

Experience working with law firm clients is a plus

Solid understanding of digital marketing strategies, including SEO, PPC, Content marketing, and Social Media Marketing)

Proven ability to clearly and concisely communicate marketing strategies and campaign results

Experience with tools such as Search Atlas, SEMrush, and/or Ahrefs is a plus

Proficiency in Google Analytics and Google Search Console

Ability to create and present GPT prompts

Familiarity with GoHighLevel (GHL) is is a plus

Excellent English written and verbal communication skills with strong attention to detail

Highly organized, with the ability to manage multiple clients and priorities efficiently

Creative problem-solving mindset and comfort generating ideas to address client needs

Self-starter who works independently with minimal supervision

Why Join Forward Push

Fully remote team

Supportive, growth-oriented environment

Opportunity to make a visible impact

A team that values collaboration, creativity, and results

How to Apply

To apply, send us an email and include:

Your resume

A 3–5 minute Loom video covering:

Your relevant experience handling clients

How you approach client communication and ownership

An example of managing client expectations successfully