Forward Deployment Engineer (Onsite role)

Phenom; Ambler (Montgomery County); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Parental leave

Career development

Job summary

Phenom, an AI-powered talent experience platform, seeks a Forward Deployment Engineer to drive end-to-end customer journeys from implementation to renewals. Based at our Ambler, PA headquarters, this on-site role requires 5 days in office and willingness to relocate within 50 miles.

Ideal candidates have 3+ years in API/integration tech, SaaS or cloud experience, and the ability to travel up to 30% while collaborating across global teams and time zones. Sponsorship is not offered.

Qualifications

• 3+ years experience with APIs, web services or integration technologies.
• Experience with REST, SOAP, SSO and integration tools.
• Familiarity with cloud computing and basic programming concepts.
• Exposure to SaaS architectures, microservices or multi-tenancy is a plus.
• Experience collaborating with global teams across time zones.

Responsibilities

• Collaborate with Solution Architects to drive technical discussions and ROI-focused recommendations.
• Lead integration discovery conversations and gather client requirements.
• Analyze requirements, propose solutions and assess short/long-term impact.
• Translate complex technical concepts for technical and non-technical audiences.
• Contribute to documentation and improve internal processes.

Skills

APIs & web services

REST/SOAP

SSO

Cloud computing

Programming basics (Java, Python)

Tools

Integration tools

SFTP

Email server integrations

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

The Forward Deployment Engineering team plays an integral role in the end to end customer journey including implementation, customer upsells and renewals.

Please note: This is a full-time, onsite position based at our headquarters in Ambler, PA, requiring 5 days per week in-office. Candidates must currently reside within a 50-mile radius of Ambler, PA or be willing to relocate. At this time, we do not offer sponsorship for this role, including F1-OPT, STEM-OPT, CPT, or any other status that would require an EAD card.

What You'll Do

• Collaborate with Solution Architects to facilitate technical discussions and clarify client needs, supporting the development of targeted recommendations that deliver measurable ROI.
• Assist in technical and integration discovery conversations with clients to gather requirements for implementing platforms and integrating with existing technology stacks.
• Analyze client requirements and challenges, propose effective solutions, and evaluate the short- and long-term impact of recommendations.
• Communicate complex technical concepts and requirements clearly to both technical and non-technical audiences.
• Support operational excellence by contributing to documentation, sharing knowledge, and improving internal processes.
• Coordinate with clients and internal teams across multiple time zones to ensure project milestones are met.
• Manage competing priorities effectively, balancing multiple projects and tasks while ensuring client satisfaction.
• Build foundational expertise in SaaS architecture, integration services, and industry best practices.
• Requires the ability to travel up to 30% on a regular basis for this role.

What You've Done

• At least 3 years of experience working with APIs, web services, or related integration technologies. Hands-on experience with methods such as Web Services (REST, SOAP), SSO, and integration tools.
• Demonstrated eagerness to build a career in Solution Architecture, with exposure to SaaS, microservices, or multi-tenancy architecture is a plus.
• Proven ability to engage in consultative discussions, manage client relationships, and communicate technical concepts effectively.
• Familiarity with cloud computing, basic programming concepts (e.g., Java, Python), web technologies, SFTP, and email server integrations.
• Contributed to creating technical documentation and refining processes for better scalability and efficiency.
• Exposure to Artificial Intelligence and Machine Learning technologies.
• Familiarity with Talent Acquisition or HR technologies.
• Experience in a global team environment, working with diverse teams and time zones.

Salary

• Expected salary range $90,000 - $125,000

Please note the Salary range is subject to change in the future in accordance with Phenom's policies.

Benefits

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!