Forward Deployment Engineer

Lance; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Lance is seeking a hands-on engineer to deploy and build AI agents that run hotel operations. You will put Lance into live hotels, ensure it integrates with our software, and ship fixes yourself when it breaks. SWE titles are acceptable; operators who can build are preferred. This is not a pure support role or MT staff.

We value practical deployment experience and the ability to communicate with senior leadership without a translator. Expect a fast-paced environment in San Francisco.

Qualifications

• 1+ years shipping software or deploying it for real customers.
• Able to write code and talk to a GM without a translator.
• US authorized; San Francisco-based work eligibility.

Responsibilities

• Deploy and build Lance in live hotels and ensure it runs on the actual software.
• Ship fixes yourself when issues arise.
• Collaborate directly with hotel operators; not a pure support role.

Skills

Shipping software

Code writing

Stakeholder communication

Education

Top 30 school or equivalent

Job description

Lance (YC W26) builds AI agents that run hotel operations. Reception, sales, housekeeping. We're one of YC's fastest growing companies, scaling to $2.2M contracted.

This role deploys and builds. You put Lance into live hotels, make it work on their actual software, and ship the fix yourself when it breaks. SWE titles are good. Operators who can build are better. Not a support job. Not Member of Technical Staff.

You

1+ years shipping software or deploying it for real customers

Can write code and talk to a GM without a translator

T30 school, or the equivalent in what you have actually done

US authorized, San Francisco

Screen people who feel off.