Forward Deployed Strategist (NYC)

Hyro; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid NYC office

Work-from-anywhere up to 2 weeks ayear

Employer-paid medical, dental, and vis

401(k) with company match

MealPal subscription

Home office equipment coverage

Job summary

Hyro is seeking a Forward Deployed Strategist to embed with top health-system accounts, guiding adoption of Hyro's AI agents from core to advanced capabilities. You will be a trusted advisor bridging product value and client workflows, from post-sales through adoption and expansion, shaping this new function at Hyro.

You will join a hybrid NYC role, collaborate across Engineering, Product, Engagements, and Sales, and travel to client sites as needed to ensure health-system success.

Qualifications

• 5+ years in a customer-facing role such as product management, pre-sales or technical consulting, ideally in US healthcare market.
• Strong understanding of enterprise AI systems, APIs, cloud technologies, or deployment architectures.
• Product-minded, able to articulate business value and user impact.
• Excellent communication and stakeholder-management skills; able to build trust fast.
• Comfortable with ambiguity and eager to help build a new Hyro function.

Responsibilities

• Serve as the embedded contact for strategic health-system accounts.
• Own the adoption journey, expanding Hyro's AI Agents beyond core package into new capabilities.
• Project confidence as a trusted advisor to customers and internal teams.
• Advise clients on best practices and how to achieve goals.
• Create and deliver compelling product demos and training for stakeholders.
• Translate customer requirements into deployment plans and strategies.
• Help define the playbook for the new function at Hyro.

Skills

Customer-facing experience

Enterprise AI understanding

Strong communication

Willingness to travel

Healthtech/health-system familiarity

Job description

See the Benchmarks Behind Healthcare Call Center Performance

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are looking for a Forward Deployed Strategist to join our growing FDS team, a brand-new function at Hyro. As a Forward Deployed Strategist, you will embed with our most strategic health-system accounts, becoming a trusted advisor to our clients and an essential part of their success by driving adoption of Hyro's AI agents from the core package into the additional capabilities that make them truly valuable. As a passionate product thinker and customer advocate, you will connect the dots between the product and its business value for the customer, from post-sales through the adoption and expansion stage, helping define this new function at Hyro from the ground up.

Responsibilities

• Serve as the dedicated, embedded point of contact for strategic health-system accounts
• Own the client's adoption journey, driving expansion of Hyro's responsible AI Agents from the core package into additional capabilities, with no formal sales quota
• Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management,Engagement managers , Sales, and more
• Advise clients on best practices, understanding the client's goals and prescribing the best approach to achieve those goals
• Build and deliver compelling product demos and training sessions that rally client stakeholders, from frontline staff to C-suite executives, around new capabilities
• Translate customer requirements into deployment strategies and implementation plans
• Help define the playbook for this brand-new function at Hyro as one of the first people in the role

Requirements

• 5+ years of experience in a customer-facing role such as product management, pre-sales / solutions engineering, or technical consulting, ideally with direct experience serving healthcare or health-system customers in the US market
• Strong understanding of enterprise AI systems, APIs, cloud technologies, or deployment architectures
• Product-minded, with the ability to articulate why a specific capability matters to a specific user and their workflow
• Excellent communication and stakeholder-management skills, with a track record of building trust quickly and moving stakeholders from interest to action
• Comfortable with ambiguity and motivated by building a new function rather than following an established playboo
• Willingness to travel to client sites regularly
• Experience at a healthtech or health-system-facing company - an advantage
• Experience with ML / AI / NLU technologies and products - an advantage

This is a hybrid role, with at least three days per week in our NYC office. Applicants must be currently authorized to work in the United States on a full-time basis. The salary range for this NY-based position is $110k – $170k annually, exempt,based on experience, qualifications, and skills. Compensation for candidates outside New York may vary with local cost of labor.

• Hybrid, dog-friendly NYC office
• Work-from-anywhere up to 2 weeks a year
• Employer-paid medical, dental, and vision
• 401(k) with company match
• MealPal subscription for monthly lunches
• Home office equipment coverage

Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.

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