Forward Deployed Strategist (NYC)

Hyro; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Company-wide long weekends

Dog-friendly office

Work-from-anywhere

Employer-paid medical

401(k) with company match

MealPal subscription

Home office equipment coverage

Job summary

Hyro, a leader in Responsible AI Agents for Healthcare, is seeking a Forward Deployed Strategist in New York City. This role requires you to partner strategically with health systems, ensuring successful AI adoption and program expansion.

You will translate operational needs into deployment plans and proactively identify risks. The ideal candidate has extensive experience in customer-facing roles within healthcare and is skilled in enterprise AI systems.

Qualifications

• 5+ years in customer-facing roles in US healthcare.
• Solid grasp of enterprise AI systems and APIs.
• Ability to articulate product capabilities effectively.
• Track record of building trust quickly with stakeholders.
• Willingness to travel to client sites (25%).

Responsibilities

• Be the embedded expert for strategic health system accounts.
• Own client roadmaps, driving roadmap delivery and demos.
• Translate clinical needs into deployment plans for clients.
• Identify risks early to ensure successful adoption.

Skills

Customer-facing role

Enterprise AI systems

Cloud technologies

Product management

Technical consulting

Job description

Forward Deployed Strategist (NYC)

New York, US

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

Grab your cape, become a SuperHyro!

What Are We Looking For?

Most AI deployments stall after go-live. Your job is to make sure ours don't. Health systems are under pressure to do more with less, and Hyro's responsible AI Agents are already handling millions of patient conversations. But launching an AI Agent is only the beginning. The real value comes from what happens next: expanding into new workflows, earning trust across departments, and proving measurable impact to leadership.

That's where you come in. As one of Hyro's first Forward Deployed Strategists, you'll embed with our most strategic health-system customers and own their adoption journey from the core deployment to a full, measurable AI program. You'll be part strategist, part technologist, and part change agent, and you'll help write the playbook for a function that doesn't exist anywhere else at Hyro yet.

Responsibilities

• Partner strategically. Be the dedicated, embedded expert for a portfolio of strategic health-system accounts and the person their leadership calls first.


• Drive adoption. Own each client's roadmap from the core package into advanced capabilities, with demos and working sessions that rally everyone from frontline staff to the C-suite.


• Translate between worlds. Turn clinical and operational needs into deployment plans, and bring the customer's voice to Engineering, Product, and Sales.


• Get ahead of risk. Spot stalling adoption or at-risk signals early and act before they become problems.

Requirements

• 5+ years in a customer-facing role such as product management, solutions engineering or pre-sales, or technical consulting, ideally serving US healthcare or health-system customers.


• A solid grasp of enterprise AI systems, APIs, cloud technologies, or deployment architectures. You don't need to write production code, but you can hold your own with engineers and explain it to executives.


• A product mindset: you can articulate why a specific capability matters to a specific user in a specific workflow.


• A track record of building trust fast and moving stakeholders from \"interesting\" to \"let's do it.\"


• Willingness to travel to client sites regularly (approximately 25%).

Advantages:

• Experience at a healthtech company or with health-system customers


• Hands-on experience with ML, AI, or NLU products

This is a hybrid role, with at least three days per week in our NYC office. Applicants must be currently authorized to work in the United States on a full-time basis. The salary range for this NY-based position is $110k – $170k annually, exempt,based on experience, qualifications, and skills. Compensation for candidates outside New York may vary with local cost of labor.

Benefits & Perks

• Unlimited PTO, plus paid sick leave


• Company-wide long weekends every quarter


• Hybrid, dog-friendly NYC office


• Work-from-anywhere up to 2 weeks a year


• Employer-paid medical, dental, and vision


• 401(k) with company match


• MealPal subscription for monthly lunches


• Home office equipment coverage

Equal Opportunities

Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.