Forward Deployed Product Manager, Enterprise

Scale AI, Inc.; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Scale AI, Inc. is seeking a Forward Deployed Product Manager embedded with enterprise clients to drive deployments from contract to production, ensuring customer value and scale.

You will translate real customer workflows into high-signal input for core platform teams and manage critical stakeholder relationships across levels. You will collaborate with platform engineers and field delivery engineers to align on architecture, priorities, and expansion opportunities, balancing trade-offs and

Qualifications

• 6+ years in product management, technical program management, or a customer-facing product ownership role.
• Proven record of shipping products or platform capabilities into large organizations – you can name the customer, scale, integration, and production.
• Extreme ownership and follow-through: closes loops across teams without reminders.
• Comfortable operating with senior customer stakeholders (VP/C-level) and senior engineers.
• Technical fluency to discuss architectural trade-offs with platform engineers, not just high-level talks.

Responsibilities

• Own product outcomes for our highest impact enterprise accounts from contract to production.
• Build trusted advisory relationships with VP/C-level buyers and senior technical leads.
• Drive deployments from contract to production and ensure production readiness.
• Translate customer workflows and priorities into high-signal input for core platform teams, with concrete trade-offs.
• Distinguish where product is the constraint vs. execution or change management, and drive blockers to resolution.
• Partner with FDEs to run accounts as a coordinated team and identify expansion opportunities grounded in customer value.
• Represent customer reality to platform and leadership to influence decisions.

Skills

Enterprise deployment ownership

Product judgment

Customer trust-building

Technical translation

Operating in ambiguity

Clear communication

Job description

Role Summary

Scale is accelerating the development of AI across the world’s most important organizations. The Forward Deployed PM is the person who makes enterprise deployments succeed from the product side – embedded with customers, shaping real production outcomes, and translating messy operational reality into high‑signal input for the core platform.

What you’ll do

• Own product outcomes for our highest impact enterprise accounts. You are the accountable PM for product delivery and customer value.
• Build trusted advisory relationships with VP/C‑level buyers and senior technical leads. Become the reliable escalation point on the Scale side before issues surface externally.
• Drive deployments from contract to production. You have done this before for large organizations. You know what ‘production‑ready’ actually means and you close the gap.
• Translate real customer workflows, friction, and priorities into high‑signal product input for core platform teams. Not requirements docs – specific, evidence‑backed product perspective with trade‑offs articulated.
• Distinguish where the product is the constraint from where execution, integration, or change management is. Drive each type of blocker to resolution through the right channel.
• Partner closely with FDEs so the account runs as a coordinated team, not a set of parallel workstreams.
• Identify and develop expansion opportunities grounded in demonstrated customer value.
• Represent customer reality to platform and leadership with enough credibility that it changes decisions.

Core Competencies

• Enterprise deployment ownership: has driven AI/ML or complex software products from contract to production at scale, with real integration, real security constraints, real change management.
• Product judgment in the field: translates customer reality into product direction, not just feature requests; can say no credibly and explain why.
• Customer trust‑building: earns and maintains trust with demanding senior stakeholders over multi‑quarter engagements; manages conflict without eroding the relationship.
• Technical translation: bridges the gap between customer engineering teams and Scale platform engineers; does not relay messages, adds interpretation.
• Operating in ambiguity: creates structure where there is none; makes decisions with incomplete information; does not wait for fully defined requirements.
• Clear, precise communication: adjusts for audience (exec vs. engineer vs. PM); writes and speaks at the right level of detail; does not over‑explain or under‑explain.

Must‑Have Qualifications

• 6+ years in product management, technical program management, or a customer‑facing product ownership role.
• Demonstrated record of shipping products or platform capabilities into large organizations – not pilots or proofs‑of‑concept. You can name the customer, the scale, the integration, and what production actually looked like.
• Extreme ownership and follow‑through: closes loops without reminders, drives outcomes across teams without formal authority, holds self and others to commitments.
• Comfortable operating with senior customer stakeholders (VP/C‑level) and senior engineers simultaneously; credible presence in high‑stakes rooms on both sides.
• Strong judgment under pressure: makes good calls quickly with incomplete information, knows when to escape vs. resolve, does not generate thrash.
• Technical fluency sufficient to hold a real conversation with a platform engineer about architectural trade‑offs – not deep coding, but genuine comprehension of how systems work in production.

Preferred Qualifications

• Direct experience with AI/ML platform products – data labeling, RLHF, fine‑tuning workflows, or model evaluation pipelines.
• Experience in a startup or early‑stage environment where process didn’t exist and had to be created.
• Prior forward‑deployed or embedded role (consulting, field PM, solutions engineering with ownership).

Equal Employment Opportunity

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail].

We comply with the United States Department of Labor’s Pay Transparency provision.