Forward Deployed Product Manager

Mural Group; United States; Remote; USD 160,000 - 220,000; Full time

Job summary

Mural Group in the United States (remote) seeks a seasoned Product Manager for enterprise AI deployments. You own customer outcomes from scoping to tuning post-launch, coordinating with forward deployed engineers.

You will design, test and refine AI agents, serve as the main customer contact, run working sessions, and continuously improve the deployment playbook. Requires 5+ years with complex deployments, stakeholder ownership, and hands-on technical thinking.

Qualifications

• 5+ years of experience with complex customer deployments.
• Comfortable owning senior stakeholders.
• Technical, systems-level thinking with hands-on agent building.
• Bias to action in unclear situations.
• Willing to travel 10–15%.

Responsibilities

• Own customer outcomes and the metrics that prove them.
• Run deployments end to end with forward deployed engineers.
• Design, test and refine AI agents with the team.
• Be the main customer contact and run working sessions.
• Improve the playbook every deployment follows.

Skills

5+ years experience

Stakeholder ownership

Systems thinking

Agent building

Bias to action

Travel 10-15%

Job description

Location: Remote (US)

Pay: $160,000-$220,000 + bonus + equity

A late-stage, venture-backed enterprise AI company needs a PM who works in the field. You own the outcome for each customer's AI deployment, from scoping before the deal closes to tuning after launch.

What you'll do

• Own customer outcomes and the metrics that prove them

• Run deployments end to end with forward deployed engineers

• Design, test and refine AI agents with the team

• Be the main customer contact and run working sessions

• Improve the playbook every deployment follows

What you bring

• 5+ years, including complex customer deployments

• Comfortable owning senior stakeholders

• Technical, systems-level thinking, with hands-on agent building (side projects count)

• Bias to action in unclear situations

• Travel about 10 to 15%

Nice to have: product, conversation design or forward deployed engineering background; time at a high-growth SaaS company