Forward Deployed Engineer I/II

gigaml; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive base + bonus + equity

Catered lunch daily

Dinner stipend

$500/month wellness & commuter benefit

401(k) plan

Medical, dental, and vision coverage

Job summary

Giga is hiring an Agent Engineer to join the San Francisco team. You will act as the technical interface between Giga and customers, building and deploying sophisticated real-time AI agents that scale across enterprise environments.

Responsibilities include running discovery calls, owning the agent lifecycle from prototype to deployment, and coordinating CI/CD and live support. You will help tighten feedback loops with product and platform teams to improve the platform for all customers.

Qualifications

• Understanding of React, Python, APIs and tool calls.
• Customer-facing communication skills and ability to solve problems with a people-centric approach.
• Entrepreneurial mindset with the ability to context switch quickly and a high standard for quality.
• Grit to work long hours with strong attention to detail.

Responsibilities

• Assist customer engagements from discovery calls and demos, build/maintain agents, and be the primary point of contact.
• Own the full agent development lifecycle including CI/CD setup, live monitoring, debugging, and documenting best practices.
• Close the feedback loop with product and platform teams to shape the future of the platform.

Job description

About Giga

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.

Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.

While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.

If being part of that resonates with you, we'd love to hear from you!

• Voice AI startup Giga raises $61M Series A

• DoorDash and Giga Partnership

More About the Role

We're seeking an Agent Engineer to join our San Francisco team. You'll serve as a technical interface between Giga and our customers, building and deploying sophisticated solutions.

What You’ll Do:

• Assisting customer engagements from start to end: run discovery calls & demos, build/maintain world class agents, participate in customer calls, and serve as the primary PoC in a fast-paced environment.

• Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, communicate with customers, and document best practices to speed up future projects.

• Close the feedback loop with product & platform: capture unmet needs, prototype new features, contribute directly to the codebase, and collaborate with core teams to strengthen the platform for all customers.

Who You Are / Must-Haves:

• Know the basics: Understanding of React, Python, tool calls, APIs, etc.

• Interpersonal Acumen: Able to solve problems in a people-centric manner and communicate effectively, with experience/interest in customer-facing roles.

• Entrepreneurial: Preference for candidates with aspirations who want to be founders or leaders; ability to context switch constantly and rapidly; high bar for quality work.

• Gritty: Capable of working long productive hours, customer focused, very high attention to detail, and obsession to deliver high-quality work.

• Coachable: Be able to take in feedback and adapt at a quick pace.

• Experience: 1+ years of experience; computer science, analytics, or consultant background strongly preferred.

Perks & Benefits

• Competitive base + bonus + equity

• Catered lunch daily

• Dinner stipend

• $500/month wellness & commuter benefit (gym, fitness classes, mental health)

• 401(k) plan

• Medical, dental, and vision coverage

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Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.