Forward Deployed Engineer, Applied AI

Genpact; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Domain depth in regulated industries

Hands-on with MCP/agent frameworks

Hybrid onshore/offshore delivery

Job summary

Genpact is hiring a Forward Deployed Engineer to embed with enterprise customers and ship production AI apps using Claude and frontier models. You’ll own end‑to‑end workstreams from discovery to production, collaborating with Anthropic and Genpact teams to deliver real business value.

US-based with hybrid work and 25–50% travel to client sites and delivery centers. Requirements include 4+ years in a technical, customer‑facing role and hands‑on Claude experience; you should be comfortable working

Qualifications

• 4+ years in a technical, customer-facing role — Forward Deployed Engineer, Solutions Engineer, Solutions Architect, or software engineer with consulting experience.
• Daily, hands-on working fluency with Claude (or a comparable frontier LLM) as a build tool — not as a chatbot.
• Production experience with LLMs: advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Track record of shipping something a customer or end-user actually paid for, used, or measured — a product, an internal tool, a notable open-source project, or a demo that closed a deal.
• Can hold your own in a client conversation with senior stakeholders. You do not need a PM to translate.
• High agency — comfortable navigating ambiguity in complex organizations and turning vague business problems into concrete technical plans.
• High cooperation mindset — you can balance competing priorities across customer teams, Genpact delivery, and partners with integrity.

Responsibilities

• Work inside customer systems to build production applications with Claude and other frontier models, making sure they meet real customer requirements.
• Deliver technical artifacts: agentic workflows, MCP servers, sub‑agents, agent skills, evaluation harnesses, and the integrations that wire them into the client's stack.
• Own a workstream end-to-end — discovery, architecture, build, demo, handoff. Make trade‑offs between scope, speed, and quality in real time.
• Co‑design solutions with client stakeholders at the Director and VP level. Sit in the client's room, take direction, and turn it into shipped code by the end of the day.
• Provide white‑glove deployment support inside enterprise environments. Be the person the client trusts when something has to work.
• Identify and codify repeatable deployment patterns. Contribute reusable assets — code, prompts, skills, runbooks, reference implementations — back to the Genpact Applied AI practice.
• Stay current with the latest in LLM capabilities, agent frameworks, and the AI product development stack. Bring field insights back to our product and partner teams.

Skills

Client-facing

Ambiguity tolerance

Stakeholder communication

Team collaboration

Tools

Claude Code

Agent frameworks

MCP servers

LLM observability

Job description

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Location- Remote- East coast- hired talent will be supporting US (Bay Area); Kosovo and India

About the Role

As a Forward Deployed Engineer (FDE) on Genpact's Applied AI team, you will embed directly with our most strategic enterprise customers to ship production AI applications that solve real business problems. You will spend most of your week in Claude Code and at the client, turning ambiguous business problems into working software — often within days, not months.

This is the role at the front line of how the world's largest companies actually adopt AI. You will own a workstream end-to-end: sitting with client teams to understand their workflows, designing the solution, building it, demoing it, and getting it into production. You will collaborate closely with Anthropic, our other AI partners, and Genpact's industry and delivery teams to make sure what you build lasts after you leave.

We expect our FDEs to operate autonomously, thrive in ambiguity, and represent Genpact at the highest level inside customer environments.

Location and Travel

US-based with hybrid working model. 25–50% travel to client sites and Genpact delivery centers.

What You Will Do

• Work inside customer systems to build production applications with Claude and other frontier models, making sure they meet real customer requirements.
• Deliver technical artifacts: agentic workflows, MCP servers, sub‑agents, agent skills, evaluation harnesses, and the integrations that wire them into the client's stack.
• Own a workstream end-to-end — discovery, architecture, build, demo, handoff. Make trade‑offs between scope, speed, and quality in real time.
• Co‑design solutions with client stakeholders at the Director and VP level. Sit in the client's room, take direction, and turn it into shipped code by the end of the day.
• Provide white‑glove deployment support inside enterprise environments. Be the person the client trusts when something has to work.
• Identify and codify repeatable deployment patterns. Contribute reusable assets — code, prompts, skills, runbooks, reference implementations — back to the Genpact Applied AI practice.
• Stay current with the latest in LLM capabilities, agent frameworks, and the AI product development stack. Bring field insights back to our product and partner teams.

What We Are Looking For

• 4+ years in a technical, customer‑facing role — Forward Deployed Engineer, Solutions Engineer, Solutions Architect, or software engineer with consulting experience. Former technical founders are strongly encouraged to apply.
• Daily, hands‑on working fluency with Claude (or a comparable frontier LLM) as a build tool — not as a chatbot. You use it to ship every day.
• Production experience with LLMs: advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Track record of shipping something a customer or end‑user actually paid for, used, or measured — a product, an internal tool, a notable open‑source project, or a demo that closed a deal.
• Can hold your own in a client conversation with senior stakeholders. You do not need a PM to translate.
• High agency — comfortable navigating ambiguity in complex organizations and turning vague business problems into concrete technical plans.
• High cooperation mindset — you can balance competing priorities across customer teams, Genpact delivery, and partners with integrity.

Bonus

• Domain depth in a regulated industry: life sciences, financial services, healthcare, insurance.
• Hands‑on experience with MCP, agent frameworks (Claude Code, Cursor, LangGraph, etc.), evaluation tooling, or LLM observability.
• Background in a top‑tier product, startup, frontier‑lab, or consulting environment — or a credible self‑built equivalent.
• Experience operating in hybrid onshore/offshore delivery teams.
• Familiarity with security, privacy, and compliance considerations for enterprise AI deployment.

What We Are Not Requiring

• A specific degree. No degree requirement, no preference for any particular institution.
• Specific certifications. The bar is the work, not the credentials. Anthropic, AWS, or other AI certifications are nice to have, not required.
• A traditional ML or PhD background. We are hiring builders who use LLMs, not researchers who train them.

Interview Process

Our process is designed to evaluate the work, not the resume:

• Initial conversation with the hiring manager (45 min).
• Portfolio walkthrough — bring something you built recently with Claude or a comparable model and walk us through how you built it (45 min).
• Live build exercise — a 90‑minute pair‑build or take‑home on a realistic client problem using Claude. Highest‑signal step in our process.
• Client simulation — a working session with Genpact senior delivery and a simulated client stakeholder.
• Final conversations with practice leadership.

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.