Build applied AI that matters in real clinical workflows. Concurrence’s forward‑deployed teams own a customer use case from deployment brief through production and beyond, focused on measurable outcomes. This onsite role in San Francisco, CA brings together agent systems, EHR integration, and platform thinking, with an emphasis on craftsmanship, accountability, and raising the bar across the team.
Compensation: USD 200,000 - 260,000 per year.
What you’ll do
- Own the entire customer use case, end to end, with accountability for customer outcomes.
- Design agent systems that hold up in clinical settings, including hierarchies of agents and skills rather than a single monolithic model.
- Use rigorous evaluation to measure distributions and performance, not subjective impressions.
- Handle real integration constraints across EHRs, legacy systems, and diverse customer data, mapping what customers have to what the platform needs.
- Make improvements compound by converting field‑proven patterns into first‑class platform capabilities, including pushing proven work down from agent reasoning into deterministic data lookups.
- Push back early when specifications were not vetted, integrations are unsupported, or scope shifts mid‑build.
- Mentor and document so engineers can succeed on your use case, supported by documentation that a coding agent or a new hire can follow.
What you bring
- Experience shipping and owning complex production systems end to end with real users relying on them.
- Production experience building with LLMs and agents, or the engineering depth to reach that quickly.
- A rigorous approach to non‑deterministic systems: recognizing that three runs is not evidence.
- The ability to balance near‑term and long‑term tradeoffs, including how decisions affect team velocity and future maintainability.
- Comfort collaborating with customers and clinicians, prioritizing understanding workflows over waiting for a perfect specification.
- A quality mindset where systems fail loudly for you before they fail a customer, and keep working even when you are away.
Tools you’ll work with
- LLMs
- EHR and standards: EHR, HL7, FHIR
- Platforms and integrations: Databricks, Epic, Oracle Health, athenahealth
Benefits and support
- Comprehensive health, dental, and vision insurance
- Daily catered lunch and dinner
- Mental health support and wellness coaching
- Flexible wellness stipend for fitness, therapy, or personal growth
- Annual learning budget for courses, books, or conferences
- Conference attendance budget for professional development
- Annual team offsite
- Academic collaboration opportunities
- Unlimited PTO
Nice to have
- Healthcare experience, including EHR integrations (Epic, Oracle Health, athenahealth), HL7/FHIR, or clinical workflows
- Experience with Databricks, voice agents, or forward deployed or customer engineering
- Experience at an early‑stage startup
Core values
- Patients Win, We Win
- High Standards, High Care
- Thoughtful Urgency
- Intensely Measured
How the team builds
- Low ego
- Direct communication
- High agency
- Bar of excellence
- Skeptical mindset