Forward Deployed Engineer

Vendelux LLC.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

A technology firm is seeking a Technical Account Manager in New York. The role involves guiding customers in onboarding AI agents, managing campaigns, and utilizing data to enhance customer outcomes. Candidates should have 3-5 years of experience in customer success or sales outreach, particularly with B2B email marketing platforms. Collaboration and strong communication skills are essential, alongside a willingness to engage with AI tools. The company values diversity and encourages applicants from varied backgrounds.

Qualifications

• 3-5 years experience in customer success or sales outreach roles.
• Experience with B2B email marketing platforms.
• Excellent communication and collaboration skills.

Responsibilities

• Guide customers through onboarding and campaign execution.
• Set up domains, email accounts, and deliverability systems.
• Drive follow-up and manage conversion funnels.

Skills

Customer success

B2B email marketing

Sales outreach

Data analysis

CRM systems management

Collaboration

AI tools

Job description

We are seeking a technically skilled Technical Account Manager with B2B outreach experience to fine-tune AI Agents to match customers' brand voice, compliance constraints, and risk tolerance to maximize performance and effectiveness. In addition, you'll provide documentation, training, and knowledge transfer so customer teams can adopt and leverage AI agents successfully.

This role will entail building, integrating and deploying AI agents tailored to each customer: data ingestion pipelines, custom integrations, connectors to CRMs / MAPs / internal tools, and full-stack code as needed.

Key Responsibilities

• Account Management

  • Guide customers through onboarding and campaign execution
  • Collaborate with Customer Success to align on goals and performance
  • Use data to uncover insights and deliver better customer outcomes

• Campaign Management

  • Set up domains, email accounts, and deliverability systems
  • Build, QA and optimize customer-specific B2B email campaigns
  • Analyze and manage B2B prospect lists for targeted outreach
  • Monitor performance, resolve issues, and refine targeting

• Outreach Management

  • Track and respond to campaign replies
  • Drive follow-up, book meetings, and manage conversion funnels
  • Capture best practices and design scalable, AI-enhanced outreach processes
  • Partner with engineers to provide feedback that shapes the product roadmap

Qualifications

• 3-5 years experience in customer success, sales outreach or technical implementation roles
• Demonstrated experience with B2B email marketing platforms and sales outreach workflows
• Background in sales outreach, B2B, lead nurturing, prospect engagement and 1:1 email copywriting is preferred
• Proven ability using data to analyze campaign performance and implement optimizations
• Experience working with CRM systems and managing customer data
• Excellent communicator and collaborator across teams
• High-ownership mindset, detail-oriented, and comfortable managing multiple accounts.
• Excited to experiment with AI tools and influence product development

Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.