Forward Deployed Engineer

Artisan; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A forward-thinking technology company is seeking a Solutions Engineer to connect with customers and ensure they maximize their use of Ava, their AI platform. The ideal candidate has over 3 years of experience, excels in TypeScript, and possesses strong communication skills. Responsibilities include managing implementations, providing technical support in sales calls, and ensuring customer success through effective integration. Located in New York City, this role requires frequent travel to client offices.

Qualifications

• 3+ years as a forward-deployed/solutions engineer or full-stack engineer.
• Strong TypeScript experience across the stack.
• Experience integrating with CRMs and marketing tools.
• Willingness to travel frequently to meet customers.

Responsibilities

• Scope how Ava fits into each customer's GTM stack.
• Manage implementation and adoption with customer success managers.
• Provide technical credibility on sales calls.
• Feed insights back to product and engineering.

Skills

TypeScript experience

Technical communication

Problem-solving

Customer engagement

Tools

Node.js

React

Salesforce

HubSpot

Outreach

Job description

About Artisan

At Artisan, we're building real AI employees - not copilots, not assistants, but autonomous teammates.

Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers' tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would.

We went through Y Combinator (W24) and have raised $35M+ from top investors. We're at $7M+ ARR, with hundreds of customers including CookUnity, Quora, and SumUp.

We're currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.

Role overview

You'll be the bridge between Artisan and our most strategic customers - part engineer, part consultant, part trusted advisor. You'll work directly with sales, success, and product to ensure customers get maximum value from Ava.

• Scoping how Ava fits into each customer's GTM stack: what we replace, what we integrate with, and what the ideal workflow looks like

• Engineering customer-specific features and integrations across our TypeScript full-stack codebase

• Managing end-to-end implementation, partnering closely with customer success managers to drive adoption

• Traveling to customer offices for in-person discovery, scoping sessions, and onboarding

• Joining sales calls to provide technical credibility and help close complex deals

• Staying hands-on throughout the customer lifecycle - from pre-sales through expansion - ensuring customers see real, measurable ROI

• Feeding customer insights back to product and engineering to shape our roadmap

Location: On-site in New York City or San Francisco (with frequent travel to customer sites)

Team: FDE

Reports to: Jaspar Carmichael-Jack, CEO (this is a new function at Artisan which Jaspar is directly overseeing)

Who you are

• 3+ years as a forward-deployed/solutions engineer, field engineer, or full-stack engineer

• Strong TypeScript experience across the stack (Node.js, React, or similar frameworks)

• Comfortable leading technical conversations with RevOps leaders and sales teams

• Ideally experience integrating with CRMs, marketing automation tools, and sales tech (Salesforce, HubSpot, Outreach, etc.)

• You thrive in ambiguity - scoping problems, architecting solutions, and shipping them fast

• Excellent communication skills: you can explain complex systems to non-technical stakeholders and dive deep with engineers

• Willingness to travel frequently (up to 50%) to meet customers where they are

Interview process

1. Introductory chat with our recruiter

2. 15-minute interview with Jaspar, our CEO

3. 60-minute technical interview with our engineering team

4. 30-minute culture and values interview with Jaspar, our CEO

Our culture and values

• Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes

• Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle

• Customer-first, always. Every decision is made with the customer experience at the center

• High standards, every detail. Quality matters in everything we ship, from product and code to copy and design

• Clear, direct communication. We value candor, fast responses, and feedback

• Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together