Forward Deployed Engineer

Posh, Inc.; Boston (MA); Hybrid; USD 185,000 - 215,000; Full time

Benefits offered by this job

Equity grants (employees are owners)

Company managed 401k

Fully paid parental leave

Health & Wellness stipend

Flexible vacation policy

Job summary

Posh, Inc. is hiring a Forward Deployed Engineer to lead client-facing deployments of our AI-driven banking solutions. You will work directly with clients through implementation, ensuring production-ready integrations across Voice, Digital, and Outreach platforms.

This role emphasizes strong communication, deep technical expertise, and collaboration with cross-functional teams. The position is hybrid with a remote-first policy and an office in Boston, offering competitive compensation and

Qualifications

• 5 to 10 years of professional engineering experience
• Hands-on experience implementing software for external clients
• Experience leading client-facing implementations
• Strong written and verbal communication
• Backend engineering skills in Python/Node.js or similar
• Experience with AI solutions in fintech or banking environments

Responsibilities

• Set a clear communication plan and project strategy for each deployment with the client
• Build and deploy production-ready client implementations across Voice, Digital, and Outreach products
• Consult with clients, guiding them with best practices and recommendations
• Lead technical conversations with client teams and internal stakeholders
• Identify deployment risks early and shape features for future deployments
• Troubleshoot issues and own deployment until live and stable
• Collaborate with engineering and product to build and release new features
• Document best practices and share learnings across the team
• Support pre-sales questions with Sales and Solutions Engineers
• Mentor new engineers to maintain a high-touch client experience
• Adapt deployments for banks/credit unions and ensure reliability

Job description

The AI field is really exciting. We trust you to work however you work best. And our team is a joy to be around. Why not join us?

No matter how much you love your job (and we do love working at Posh), it's just one part of your life. We offer flexible vacation, 13 holidays, nine "growth" days, paid sick time, including mental health days, and parental leave to help you live your best life, on and off the job.

Your health matters

13 holidays

We offer flexible vacation

Dedicated time to build skills

Why we're a great place to join

We value growth

We want you to be smarter and more capable than the day you joined. To that end, we celebrate regular "growth days" for you to learn what you want.

We value you

We offer competitive compensation (cash and equity), benefits, and employee perks.

We're building this together

We've designed our teams to be cross-functional, and we know a diversity of perspectives is required for success.

We make mistakes

Building a company is hard, and we don't get every decision right every time but we are focused on getting it right.

Our technology is cutting-edge

We ship fast and always look for opportunities to improve our product.

We take your health seriously

At Posh, we understand your best work is only possible when you are supported, and we work hard to do exactly that. Our compensation and benefits are designed to support your financial health, family health and emotional health.

Equity grants (employees are owners)

Company managed 401k

Family health

Fully paid parental leave

Health & Wellness stipend

Emotional health

Unlimited PTO

13 paid holidays

Volunteer time off

Professional Development stipend

Remote-first with an open policy

Office located in Boston

Equity grants (employees are owners)

Company managed 401k

Family health

Fully paid parental leave

Health & Wellness stipend

Emotional health

Unlimited PTO

13 paid holidays

Volunteer time off

Professional Development stipend

Remote-first with an open policy

Office located in Boston

Equity grants (employees are owners)

Company managed 401k

Current career opportunities

Posh is a remote-first company. Join us in Boston, or wherever!

Location

Employment Type

Full time

Location Type

Hybrid

Department

Client Solutions Implementation

Compensation

• USA Tier 2 Estimated Base Salary $185K - $215K Offers Equity

About Posh

At Posh, we're revolutionizing the way financial institutions serve their communities.

Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.

We believe the most successful AI products are built on a symbiotic relationship between humans and AI, with each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us!

About the Role

This is a client-facing implementation role. As a Forward Deployed Engineer at Posh, you'll be at the center of our client deployments, turning our conversational AI products across Voice, Digital, and Outreach into production-ready systems that work reliably within bank and credit union environments. You'll work directly with clients during implementation to understand their systems, guide them with our best practices, and lead the technical conversations that make each deployment a success. Success in this role is measured by customer outcomes, not just code shipped.

We're looking for someone who is comfortable working without a playbook and who asks questions, challenges assumptions, and looks for ways to improve how we work and what we build. Strong written and verbal communication is essential, since you'll spend much of your time on client calls and working closely with our engineering, product, and implementation teams.

As our product line grows, so will this role. You'll help bring new products from launch to implementation, mentor new FDEs, and have the chance to shape how the team works as it expands.

What You'll Do

Partner with AI Implementation Managers to set a clear communication plan and project strategy for each deployment, so clients know what to expect at every stage.

Build and deploy production-ready client implementations across Posh's Voice, Digital, and Outreach products, including integrations with banking systems, with additional products on the way.

Consult with clients throughout the implementation, guiding them with Posh's best practices and recommendations based on what works across our customer base.

Lead technical conversations with client teams and internal stakeholders, explaining complex topics in a way that both technical and non-technical audiences can follow.

Ask the difficult questions early to uncover risks, set each deployment up for success, and help shape what we build next.

Troubleshoot and fix issues when something breaks, owning each deployment until it is live, stable, and working as expected for the client.

Work alongside engineering and product to build and release new features and products, and guide them from launch through client implementation.

Spot gaps and recurring patterns across deployments, and share clear, specific feedback with engineering and product to improve the platform.

Track success metrics for each deployment, with a focus on customer outcomes, and use them to guide decisions and show clients the results of their investment.

Document and share best practices internally so the whole team gets better with every deployment.

Partner with our Sales team and Solutions Engineers on technical questions during the pre-sales process when needed, and help create a smooth handoff from pre-sales to implementation.

Mentor new FDEs and help maintain the high-touch, white glove experience our clients expect.

What You'll Bring

5 to 10 years of professional experience in software engineering or a related field, including hands-on experience implementing software for external clients.

A proven track record leading client-facing implementations or deployments, from understanding a client’s requirements through go-live.

Experience working directly with clients in calls and technical meetings, with strong written and verbal communication skills.

Strong backend engineering skills in Python, Node.js, or a similar language, so you can build, debug, and deploy client implementations on your own.

Experience building or deploying conversational AI solutions, along with an understanding of what it takes to get these products working reliably in the real world.

A background working with banks, credit unions, or other financial institutions, and familiarity with the technology and vendors they rely on.

Working knowledge of fintech and banking systems, including core banking platforms and middleware.

A basic understanding of telephony and how voice systems connect with the rest of a client’s technology.

Hands-on experience with API connectors, integrations, and cloud environments, and the ability to troubleshoot them when something doesn't work as expected.

Comfort answering tough technical deployment questions live on client calls, and the follow-through to dig deeper and come back with clear answers when needed.

Bonus Points:

Experience with AI solutions in the telecom space.

Experience with contact centers or contact center platforms, and an understanding of how their teams and systems operate day-to-day.

Preference for candidates based in the Boston area and able to work hybrid, but open to remote candidates in the US.

Benefits at Posh

Financial Wellness: Competitive salary, company equity, and retirement planning (401k).

Health & Family: Medical, dental, and vision insurance coverage, plus fully paid parental leave.

Flexible Time Off: A flexible vacation policy that encourages a healthy work-life balance and true recharge time.

Professional Growth: Dedicated annual budgets for professional development, combined with structured, meeting-free growth days.

Lifestyle & Connection: Monthly home office and wellness stipends, paid volunteer time off, and regular team offsites.

Our Commitment to Equal Opportunity

Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Compensation Range: $185K - $215K