Forward Deployed Engagement Lead (Canada)

Lyric; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity participation in the company

Job summary

Lyric is seeking a senior, customer-facing delivery leader to own end-to-end implementations of enterprise supply chain analytics on our AI-driven platform. The role blends hands-on configuration and modeling with disciplined program management in a fast-growth environment.

You will lead global delivery, govern engagements, translate requirements into architectures, and drive adoption through UAT, change management, and insights that inform product roadmaps.

Qualifications

• 8+ years in consulting, enterprise SaaS, or supply chain analytics delivery with end-to-end SOW ownership.
• Hands-on delivery capability: configuring, modeling, debugging, and troubleshooting.
• Deep understanding of supply chain analytics use cases: optimization, prediction, and simulation.
• Experience leading global project teams and managing enterprise-scale programs.
• Strong executive presence and ability to communicate complex concepts clearly at all levels.

Responsibilities

• Lead end-to-end delivery of supply chain analytics programs, owning statements of work from scoping through adoption and value realization.
• Establish engagement governance, including steering committees, program cadences, success metrics, and risk management practices.
• Translate business requirements into technical architectures and lead hands-on modeling, data integration, and configuration work directly on the platform.
• Partner with engineering, data science, and IT stakeholders to deliver scalable and secure implementations.
• Manage cross-functional delivery teams across geographies and time zones, including offshore delivery partners.
• Run structured user acceptance testing and lead change management and customer enablement activities that drive genuine adoption.
• Surface insights and field feedback to inform product roadmap decisions and refine delivery best practices.

Skills

Delivery leadership

Executive presence

Stakeholder management

End-to-end delivery

Data analytics

Education

Bachelor's degree in engineering, supply chain, or related field

Tools

SaaS platforms

Job description

Role overview

A senior, customer-facing delivery role owning end-to-end implementation of enterprise supply chain analytics and optimization programs on an AI-driven platform. The position blends hands-on technical configuration and modeling with disciplined program management, guiding each engagement from kickoff through go-live and sustained adoption. It is built for a T-shaped leader who can move comfortably between customer strategy, analytics, and technology in a high-growth, entrepreneurial environment.

Responsibilities

• Lead end-to-end delivery of supply chain analytics and optimization programs, owning statements of work from scoping through adoption and value realization


• Establish engagement governance, including steering committees, program cadences, success metrics, and risk management practices


• Translate business requirements into technical architectures and lead hands-on modeling, data integration, and configuration work directly on the platform


• Partner with engineering, data science, and IT stakeholders to deliver scalable and secure implementations


• Manage cross-functional delivery teams across geographies and time zones, including offshore delivery partners


• Run structured user acceptance testing and lead change management and customer enablement activities that drive genuine adoption


• Surface insights and field feedback to inform product roadmap decisions and refine delivery best practices

Requirements

• 8+ years of experience in consulting, enterprise SaaS, or supply chain analytics delivery, with end-to-end ownership of statements of work


• Demonstrated hands-on technical delivery capability: comfortable configuring, modeling, debugging, and troubleshooting rather than only directing others


• Deep understanding of supply chain analytics use cases spanning optimization, prediction, and simulation


• Proven experience leading global project teams and managing enterprise-scale programs


• Strong executive presence and the ability to communicate complex concepts clearly and credibly at all organizational levels


• Track record of running UAT and change management that produces real adoption, not just sign-off


• Bachelor's degree in engineering, supply chain, or a related field; advanced degree preferred

Nice to have

• Experience scoping ambiguous customer requests into bounded engagements with clear success criteria


• Comfort operating in fast-moving, high-growth environments where playbooks are still being built

Benefits and work setup

• Remote role based in Canada with up to 30% travel expected, primarily within the US


• Annual on-target earnings between $180,000 and $240,000, with base determined by experience and a 30% variable component tied to individual and business performance


• Equity participation in the company