Forward Deployed AI Engineer

talkdesk2; Stati Uniti; In loco; USD 180.000 - 225.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) plan

Uncapped PTO

Paid holidays

Paid sick leave

Descrizione del lavoro

Talkdesk seeks a Senior Forward Deployed Engineer to translate Talkdesk's Agentic AI platform into production-grade enterprise solutions. You will lead technical deployments, design robust architectures, and drive customer outcomes with hands-on engineering across APIs, data integration, and security.

The role requires 5–7 years in software engineering with AI deployments, strong cross-functional collaboration, and a track record of delivering scalable, secure systems.

Competenze

• Must have 5–7 years in software/solution engineering, with 1+ year deploying AI/Agentic solutions.
• Experience leading complex deployments in enterprise environments.
• Strong background in APIs, webhooks, and data integration for scalable architectures.

Mansioni

• Act as technical lead for complex deployments and design AI agent solution architectures.
• Write production-grade code and use Talkdesk APIs/SDKs to deliver end-to-end deployments.
• Serve as trusted technical expert and align with customer engineering leaders.
• Synthesize deployment learnings to influence product and tooling roadmaps.
• Mentor junior engineers on AI architecture and production delivery best practices.

Conoscenze

AI architecture

Technical leadership

API integration

Javascript

Python

Typescript

Security & scale

Strumenti

Vector databases

Descrizione del lavoro

The Senior Forward Deployed Engineer (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands‑on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high stakes, customer facing environments and is passionate about defining the future of Customer Experience Automation.

Responsibilities

• Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
• Hands‑On Engineering & Delivery: Write production‑grade code and leverage Talkdesk and 3rd‑party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.
• Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.
• Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.
• Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client‑facing technical delivery.

Who You Are

We are looking for an autonomous, results‑driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.

Required Qualifications

• Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
• Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client‑side project lead experience.
• Strong Experience in Agentic AI System Architecture: Proven experience in the design and end‑to‑end implementation of complex multi‑agent systems, encompassing sophisticated planning, memory, and tool‑use frameworks.
• Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.
• Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.
• Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
• Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.

Preferred Qualifications

• Experience with Retrieval‑Augmented Generation (RAG) systems, including hands‑on experience with vector databases.
• Experience with health Care Systems such as Epic or Aetna or Retail Services system is a plus.
• Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.

Pay Range (Base Pay) : $180k - $225k

Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual‑based program for non‑exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Exempt employees have uncapped paid time off and non‑exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at [e-mail] .

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands inter