Forward Deploy Engineer

MD Integrations; Northern (KY); Hybrid; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

401(k) with match

Remote work

Professional development opportunities

Job summary

MD Integrations is seeking a Forward Deploy Engineer to act as the technical liaison for customers from kickoff to go-live, mapping and configuring APIs, reviewing logs, and troubleshooting to keep integrations on track.

You will closely collaborate with partner success and engineering teams, translate customer needs into actionable tasks, and document solutions to build a reliable knowledge base for ongoing support and future expansions.

Qualifications

• 3+ years’ experience in a customer-facing technical support or implementation role with emphasis on API-driven applications.
• Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes; able to read logs and docs to identify root cause.
• Experience using HubSpot, Postman or equivalent for troubleshooting and testing API calls.
• Technically-savvy and able to communicate technical concepts to both technical and non-technical users; not writing production code.
• Experience documenting integration processes or producing customer-facing materials (workflows, diagrams, SOPs).
• High attention to detail and ability to manage multiple projects.
• Curiosity and ability to learn new systems and integration logic quickly.
• Customer-first mindset; thrives helping customers.
• Experience in SaaS or healthcare tech integrations is a plus.

Responsibilities

• Serve as technical point of contact for new and existing customers through implementation to go-live.
• Lead end-to-end technical implementation, map/configure API connections, and validate setup in real time.
• Monitor logs, dashboards, and tools like Postman to identify misconfigurations and resolve most issues without engineering.
• Draft clear technical documentation for each issue encountered, including root cause, steps taken, and resolution.
• Escalate unresolved or complex issues to engineering with well-documented context.
• Translate customer inquiries and data needs into clear technical tasks and configuration notes.
• Partner with the Partner Success Managers and Clinical Support teams to align technical capabilities with customer expectations.
• Identify recurring issues and recommend ways to simplify, document, or automate the process.
• Maintain responsiveness, ownership, and customer empathy during implementation and expansion.

Skills

Customer-facing experience

API understanding

Problem-solving

Communication of technical concepts

SaaS or healthcare tech integrations

Tools

HubSpot

Postman

Job description

The Forward Deploy Engineer is the central point of contact and technical liaison for MDI customers in active implementation and supporting existing customers as they expand their integration offerings. You’ll lead the technical implementation process from kickoff to go-live, mapping and configuring API connections, reviewing logs, and troubleshooting issues to keep integrations on track.

This role is ideal for someone technically literate and highly comfortable working with APIs who enjoys problem-solving, learning new systems, and explaining complex concepts clearly to non-technical customers. This is not a software engineering role: you won’t be writing production code, but you will need to be confident configuring, testing, and debugging API connections independently. You’ll partner closely with the partner success and engineering teams, escalating clearly documented issues when they’re beyond the scope of this role.

Key Responsibilities

• Serve as the technical point of contact for new customers throughout implementation, and for existing customers expanding their integration footprint, guiding each engagement from kickoff through go-live.
• Lead the end-to-end technical implementation process, mapping and configuring API connections with customers and validating setup over screen share in real time. The average implementation timeline is days, not months.
• Monitor logs, dashboards, and tools like Postman to identify when APIs are misconfigured or behaving unexpectedly, and independently resolve the majority of issues without engineering involvement.
• Draft clear technical documentation for each issue encountered, including root cause, steps taken, and resolution, to build a reliable internal record and knowledge base.
• Escalate unresolved or complex issues to engineering with well-documented context, ensuring a smooth handoff and minimal back-and-forth.
• Translate customer inquiries and data needs into clear technical tasks and configuration notes, acting as the bridge between customer expectations and technical execution.
• Partner with the Partner Success Managers and Clinical Support teams to align technical capabilities with customer expectations throughout the relationship.
• Identify recurring issues or friction points across implementations and recommend ways to simplify, document, or automate the process.
• Maintain a high level of responsiveness, ownership, and customer empathy across both the finite implementation period and ongoing expansion work.

Success Looks Like…

• Quick integration timelines driving a seamless go-live.
• High customer satisfaction scores during integration and beyond.
• Low number of escalations needing hands-on engineering resources.
• Accuracy and completeness of documentation.
• Responsiveness and collaboration across technical and customer teams.

Required Qualifications

• 3+ years’ experience in a customer-facing technical support or implementation role with an emphasis on API-driven applications. Must be comfortable working with customers’ technical teams live, troubleshooting on video calls.
• Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes; comfortable reading logs and API documentation to identify root cause and resolve configuration issues without engineering support.
• Experience using tools such as HubSpot, Postman or equivalent for troubleshooting and testing API calls.
• Technically-savvy and able to communicate technical concepts and processes to both technical and non-technical users. This is a technical support/implementation role, not a software development role, so you won’t be writing production code, but you should be able to independently resolve the majority of configuration and integration issues you encounter.
• Experience documenting integration processes or producing customer-facing support materials for internal and external use including workflows, process diagrams and SOPs.
• High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously.
• Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly.
• Customer-first mindset: you thrive in helping customers solve problems and find clarity.
• Experience in SaaS or healthcare technology integrations, a plus.

What We Offer

• Competitive Salary: The targeted range for this mid-level position is $72,500 - $85,000 per year, DOE.
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance with generous subsidy, company-covered life and disability insurance, and 401(k) with match for full-time, US-based employees.
• Professional Development Opportunities: We are committed to investing in our employees' professional development and offer a variety of on the job training and growth opportunities.
• Flexible Work Arrangements: We are a fully remote team who collaborate both synchronously and asynchronously to achieve the best outcomes.
• Collaborative and Supportive Work Environment: We foster a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.

About MD Integrations

At MD Integrations , we partner with digital health brands to power clinical care at scale. We specialize in men's and women’s health, dermatology, endocrinology, and weight management, offering telehealth solutions that help patients receive expert, personalized care—all from the comfort of their home. Join our team and be part of the movement to make specialty care more accessible and impactful.

MD Integrations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are unable to support US visa sponsorship at this time.

The pay range for this role is:

72,500 - 85,000 USD per year (Remote (United States))