Forklift Field Service Technician

Socket.dev; Reading (Berks County); On-site; USD 68,770,000 - 108,886,000; Full time

Benefits offered by this job

Hours: Mon-Fri 7:00am-3:30pm

Sign-on bonus: $2,000

Referral bonus opportunities

Health benefits: medical, dental, vis

Telehealth benefits: Teledoc with $0

401(k) with match and profit-sharing

3 weeks PTO + 10 holidays

Boot allowance, safety glasses, gym Re

Tool loan program

Company van, uniforms, laptop, iPhone,

PPE

Job summary

Towlift is hiring a Forklift Field Service Technician to troubleshoot, repair and maintain industrial equipment at customer sites. You will perform on-site maintenance, prioritize work orders, and ensure quality documentation and safety compliance.

Diagnose breakdowns, operate basic metalworking tools, and provide on-site quotes. Requires 2+ years in a service technician role and a valid driver’s license. Includes a $2,000 sign-on bonus and comprehensive benefits.

Qualifications

• 2+ years of experience as a service technician.
• Experience with hydraulics and interpreting schematic diagrams.
• Valid driver's license with acceptable driving record.
• Ability to work independently and prioritize tasks.
• Strong attention to detail and communication skills.

Responsibilities

• Diagnose and repair customer breakdowns to minimize downtime.
• Set up and operate metalworking tools to repair parts.
• Perform routine maintenance and replace defective parts.
• Inspect used parts against factory specifications.
• Present repair results and quotes to customers.
• Use the Mobile Service app to close out jobs and collect signatures.
• Provide daily status updates to dispatchers and account managers.

Skills

Hydraulics

Diagnostics

Customer service

Field service

Safety compliance

Time management

Communication

Driver's license

Education

HS Diploma

Vocational/Technical certification preferred

Tools

Lathe

Drill press

Grinder

Metalworking tools

Mobile Service app

Job description

Forklift Field Service Technician

Compensation Range: $24.00 - $38.00, $2,000 Sign-on Bonus

WHY JOIN TEAM TOWLIFT?

• We are a 3rdgeneration family-owned company.
• Core values shape our culture and drive us to deliver the best for our employees and customers.
• We uphold a culture of: Positivity | Teamwork | Self-development | Integrity | Community service | Safety
• We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.

JOB SUMMARY

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

ESSENTIAL FUNCTIONS

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

REQUIREMENTS

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver's License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

BENEFITS

• Hours:Monday - Friday 7:00 am - 3:30 pm
• Incentives: $2,000 sign-on bonus and referral bonus opportunities
• Compensation: Competitive salary with monthly bonus opportunities
• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)
• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits
• Retirement Savings: 401(k) with employer match and profit-sharing eligibility
• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays
• Reimbursements & Programs: Annual Boot Allowance, Prescription Safety Glasses, Gym Reimbursement, and Tool Loan Program
• Company provided:
  • Modern service van: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: Laptop and iPhone
  • Specialized tools
  • PPE

Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.