Forklift Field Service Technician

Forklifts Group; Oakland (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) with employer match

3 weeks PTO annually

Tool loan program

Annual boot and gym reimbursement

Job summary

Forklifts Group is seeking a Field Service Mechanic in Oakland, California. The ideal candidate will troubleshoot, repair, and maintain industrial vehicles like forklifts. Responsibilities include routine maintenance, customer communication, and utilizing the Mobile Service application. A high school diploma and 2+ years of service experience with hydraulics and computer diagnostics are required. The role offers a comprehensive benefits package, including a $2,000 sign-on bonus, competitive salary, and paid training. Join a family-owned company committed to core values and employee development.

Qualifications

• 2+ years of experience in a service technician role.
• Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and acceptable driving record.

Responsibilities

• Troubleshoot, repair, and maintain industrial vehicles.
• Perform routine maintenance and breakdown repair work.
• Communicate effectively with customers and dispatchers.

Skills

Hydraulics knowledge

Computer diagnostics

Attention to detail

Project management

Strong communication skills

Education

High School Diploma or equivalent

Vocational or technical certification (preferred)

Tools

Mobile Service application

Metalworking tools

Job description

Field Service Mechanic - Forklifts of Toledo

Home Branch: 140 N. Byrne Road Toledo, OH 43607 - Field Position

Compensation Range: Based on Experience, $2,000 Sign-on Bonus

Job Summary: Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Position Qualifications

Education:

• High School Diploma or equivalent. Vocational or technical certification preferred.

Requirements

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

Benefits

• All shifts Monday - Friday 7:00 am - 3:30 pm
• $2,000 sign-on bonus and referral bonus opportunities
• Competitive salary with monthly bonus opportunities
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts.
• 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
• Tool loan program
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
  • Modern service van: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: iPad, laptop, and iPhone
  • Specialized tools
  • PPE

Why Join Forklifts of Toledo?

• We are a 3rd generation family-owned company.
• Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
  • Positivity
  • Teamwork
  • Self-development
  • Integrity
  • Community service
  • Safety
• We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.

Forklifts of Toledo is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.