Field Service Technician

Associated; Itasca (IL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Paid travel time

Comprehensive benefits package

Company service van & gas card

Referral bonuses

Retirement plans

Professional development support

Job summary

Associated is hiring a Forklift Field Service Technician to deliver high-quality service to customers. You will troubleshoot electro-mechanical issues, install equipment, and perform repairs and preventive maintenance according to customer requirements.

The position requires reading schematics and manuals, knowledge of mechanical, electrical, hydraulic and material handling equipment, plus a high school diploma/GED and 1–3 years of relevant experience.

Qualifications

• Technical proficiency: reading schematics, maps, blueprints, manuals; knowledge of mechanical, electrical, hydraulic, and material handling equipment.
• Customer-centric: strong interpersonal skills, courteous information exchange, commitment to customer relations.
• Safety and resourcefulness: safely operating equipment and hand tools; leveraging available support resources.

Responsibilities

• Troubleshooting and Repair: Diagnosing electro-mechanical issues, completing installations, and performing both unscheduled repairs and scheduled maintenance based on customer requirements.
• Problem Analysis and Resolutions: Analyzing breakdown situations, recommending corrective actions to customers, and executing repairs efficiently and professionally.
• Customer Service Excellence: Demonstrating professionalism and fostering positive relationships with customers while delivering superior customer service.

Job description

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience:

• Flexible Work Schedule:Choose between a 4-day work week with 10-hour shifts or a 5-day work week with 8-hour shifts, providing options that suit your lifestyle.
• Compensated Travel Time:Enjoy paid travel time after the initial 30 minutes per day, recognizing and valuing your time spent in transit.
• Wage range for this position based on experience: $28 - $38 per hour
• Comprehensive Benefits:Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, 18 Paid Days Off each year and more.
• Equipment and Tools:Company provides all tools required and work with a well-maintained company service van equipped with a company-paid gas card for your convenience.
• Incentives and Support:Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development.

Responsibilities

As a Forklift Field Service Technician, you will play a critical role in delivering exceptional service to our customers by:

• Troubleshooting and Repair: Diagnosing electro-mechanical issues, completing installations, and performing both unscheduled repairs and scheduled maintenance based on customer requirements.
• Problem Analysis and Resolutions: Analyzing breakdown situations, recommending corrective actions to customers, and executing repairs efficiently and professionally.
• Customer Service Excellence: Demonstrating professionalism and fostering positive relationships with customers while delivering superior customer service.

Qualifications

• Technical Expertise: Proficiency in reading schematics, maps, blueprints, and manuals, coupled with knowledge of mechanical, electrical, hydraulic, and material handling equipment.
• Customer-Centric Approach: Strong interpersonal skills, ability to exchange information courteously, and a commitment to exceptional customer relations.
• Safety and Resourcefulness: Competency in safely operating various equipment and personal hand tools, coupled with the ability to leverage available support resources effectively.

Physical Requirements

This position requires the following physical activities on a regular basis:

Strength & Lifting

Light Work– Regularly lift and move up to20 lbs.

Medium Work– Frequently lift and move up to50 lbs.

Heavy Work– Occasionally lift and move up to100 lbs.

Very Heavy Work– Rarely required to lift over110 lbs..

Note:The role may also involve extended periods of walking and standing.

Movement & Mobility

Regularly: Reaching, handling, pushing, and pulling

Frequently: Stooping, kneeling, crouching, and crawling

Occasionally: Climbing, balancing, and kneeling

Communication Requirements

Regularly: Talking and hearing to communicate with team members and customers.

Education and Experience:A high school diploma/GED along with one to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent vocational education. A valid driver's license and a clean driving record are essential.

Join our team at Associated and be a part of a dynamic work environment that values your skills, provides opportunities for growth, and rewards your contributions.

To view our benefits, visit our careers page at:

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