Forklift Dealership Ops Manager – Parts & Service

Delta Materials Handling, Inc.; Memphis (TN); On-site; USD 75,000 - 105,000; Full time

Job summary

Delta Materials Handling, Inc. is seeking an Operations Manager in Memphis to oversee day-to-day activity in Parts and Service Departments under direction of the President.

The role emphasizes delegating tasks and exceptional communication to ensure timely, accurate completion of essential tasks and smooth company operations aligned with profit and efficiency goals. Responsibilities include managing budgets, monitoring performance, improving processes, and coordinating with top management.

Qualifications

• Experience in operations and inventory management.
• Strong communication and organizational skills.
• Knowledge of financial and accounting principles.
• Experience in organizational effectiveness and operations management.
• Knowledge of human resource principles and practices.
• Proficient in oral and written communications to customers, management and vendors.
• Able to perform mathematical calculations including decimals and percentages.

Responsibilities

• Establish parameters to judge organizational efficiency.
• Review and evaluate work in process.
• Coordinate and monitor parts and service departments; monitor performance and implement improvements.
• Review financial statements to improve profitability.
• Prepare and control operational budgets.
• Improve processes and policies to support goals.
• Plan staff recruitment and schedules; supervise and evaluate staff.
• Assist in managing regional operations and customer issues.

Skills

Operations management

Inventory management

Communication skills

Organizational skills

Financial principles

Project management

Human resources

Computer proficiency

Mathematical calculations

Education

College degree in business administration

Job description

Job Purpose:

The Operations Manager oversees the day-to-day activities of the Parts and Service Departments, at the direction of the President. The Operation Managers must excel at delegating tasks and should demonstrate exceptional communication skills. The Operations Manager makes sure that essential tasks are completed on time and accurately. The Operations Manager ensures that the company's everyday activities run smoothly and that corporate goals for profit and efficiency are met.

Job Purpose:

The Operations Manager oversees the day-to-day activities of the Parts and Service Departments, at the direction of the President. The Operation Managers must excel at delegating tasks and should demonstrate exceptional communication skills. The Operations Manager makes sure that essential tasks are completed on time and accurately. The Operations Manager ensures that the company's everyday activities run smoothly and that corporate goals for profit and efficiency are met.

Essential Duties and Responsibilities:

• Establish parameters to judge how efficiently and effectively the organization is operating.
• Review and evaluate work in process.
• Coordinate and monitor the work of the parts and service departments. Monitor performance and implement improvements. Ensure quality of work.
• Review and utilize monthly financial statements and data to improve profitability.
• Prepare and control operational budgets.
• Improve processes and policies in support of organizational goals.
• Formulate and implement departmental and organizational policies and procedures to maximize output.
• Monitor adherence to all rules, regulations and procedures.
• Plan the use of human resources. Organize recruitment and placement of required staff and establish work schedules. Supervise staff. Monitor and evaluate performance.
• Manage quality and quantity of employee productivity.
• Liaison with top management.
• Assist in the development of strategic plans for operational activity.
• Implement and manage operational plans.
• Supervise staff, monitor and evaluate performance.
• Assist in resolving billing disputes and customer complaints.
• Manage Tupelo operations.
  
  

Other Duties and Responsibilities:

• Work with the Environmental and Safety Manager to ensure that all local, state and federal safety and environmental regulations are followed.
• Assist the Parts Manager with inventory control.
• Support Branch Managers with daily operations of the respective branch locations.
• All other duties as assigned by management.
  
  

Qualification Requirements:

• A college degree in business administration, commerce, management, and industrial technology, is preferred but not required. A high school diploma and/or equivalent experience may be considered in lieu of a college degree.
• Previous experience in operations and inventory management is essential to success in this position.
• Must demonstrate a high degree of communication and organizational skills to include the ability to apply logic and constructive thinking to solve problems.
• Knowledge of financial and accounting principles and practices.
• Experience in organizational effectiveness and operations management.
• Knowledge of human resource principles and practices.
• Must be effective in providing oral and written communications to customers, management and vendors.
• Must be able to perform mathematical calculations, including decimals and percentages.
• Must have above average computer skills with working knowledge of a wide variety of business software and general business procedures. These may be acquired via secondary education or additional college level courses, trade school training, or previous employment experience relevant to the position.
• Has general knowledge of business administration with a high degree of mechanical knowledge and experience.
• Knowledge of project management principles and practices.
• Information technology skills.
• Must be able to push, pull, lift or move up to 30 pounds.
  
  

Please forward resumes to [e-mail] and [e-mail].