Operations Support Manager

Komori America Corp; Rolling Meadows (IL); On-site; USD 78,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Komori America Corp. in Rolling Meadows, IL seeks an Operations Support Manager to lead parts, warehouse, inventory, shipping, and facilities.

This hands-on leader builds efficient processes, develops a safety-focused team, and ensures customers, technicians, and internal teams have the parts and workspace they need. The role requires 10+ years in operations with 5+ years in a leadership role, strong budgeting and KPI skills, and experience with ERP/WMS/CMMS.

Qualifications

• 10+ years in operations, warehouse, logistics, parts, or facilities management with 5+ years in leadership.
• Strong knowledge of inventory control, purchasing, shipping, import/export, and freight claims.
• Experience reading financial reports and managing budgets; uses KPIs for decisions.
• Experience with ERP, WMS, and CMMS systems; ability to read mechanical drawings.
• OSHA regulations and workplace safety practices knowledge.

Responsibilities

• Lead, coach, and develop operations support staff to build accountability, safety, and customer service.
• Develop and maintain SOPs, policies, and procedures across support functions.
• Track KPIs, analyze financial and operational reports, and drive continuous improvement.
• Manage operations and facilities budgets and control costs.
• Partner with sales, service, parts, and finance to meet business goals.
• Oversee warehouse layout, inventory accuracy, and procurement processes.
• Manage domestic and international shipping, carriers, and freight costs; ensure compliance.
• Coordinate facilities maintenance, vendor management, and safety programs.

Skills

Leadership

Operations management

Budgeting & cost control

KPIs & analytics

Problem-solving

Safety & compliance

Team development

Cross-functional collaboration

Communication

Education

Bachelor's degree in Operations Management, Business or Supply Chain

Tools

ERP systems

WMS

CMMS

Microsoft Office

Job description

Job Overview

The Operations Support Manager keeps the business running smoothly by leading parts, warehouse, inventory, shipping and logistics, and facilities. This hands-on leader builds efficient processes, develops a safety-focused team, and makes sure customers, technicians, and internal teams have the parts, equipment, and workspace they need.

Key Responsibilities

Operations Leadership

• Lead, coach, and develop operations support staff, building a culture of accountability, safety, and customer service.


• Develop and maintain SOPs, policies, and procedures across all support functions.


• Track KPIs, analyze financial and operational reports, and drive continuous improvement.


• Manage operations and facilities budgets and control costs.


• Partner with sales, service, parts, and finance to meet business goals.

Parts, Warehouse, and Inventory

• Oversee warehouse organization, layout, and workflow.


• Maintain inventory accuracy through cycle counts and reconciliation.


• Manage parts identification, procurement, purchasing, POs, RMAs, and core returns.

Shipping and Logistics

• Manage domestic and international shipping, carriers, and freight costs.


• Oversee import/export compliance and customs clearance.


• Handle freight claims, shipping insurance, and damage claims.


• Ensure proper skidding, crating, and packaging of equipment and parts.


• Resolve order, shipping, and delivery issues using root cause analysis and corrective action.

Facilities

• Maintain buildings, grounds, and building systems (HVAC, electrical, plumbing, roofing, doors, and docks).


• Run preventive maintenance programs for facilities and equipment.


• Manage contractors and service vendors (janitorial, landscaping, snow removal, waste, and pest control).


• Oversee security, access control, fire and life safety, emergency plans, and required inspections.


• Ensure OSHA, fire code, and environmental compliance.


• Manage utilities, service contracts, and facility improvements or layout changes.

Qualifications

• 10+ years of experience in operations, warehouse, logistics, parts, or facilities management, including 5+ years in a leadership role.


• Strong knowledge of inventory control, purchasing, shipping, import/export, and freight claims.


• Working knowledge of building systems, preventive maintenance, and contractor management.


• Proven experience developing SOPs and leading process improvement.


• Ability to read financial reports, manage budgets, and use KPIs to make decisions.


• Experience with ERP, WMS, and/or CMMS systems; proficient in Microsoft Office.


• Ability to read mechanical drawings, parts diagrams, and technical documentation.


• Knowledge of OSHA regulations and workplace safety practices.


• Strong communication, organization, and problem-solving skills.


• Forklift certification (or ability to obtain), ability to lift up to 50 lbs, and availability for occasional after-hours facility issues.

Preferred

• Bachelor's degree in Operations Management, Business, Supply Chain, or a related field, or if equivalent experience is equal to 10+ years no degree is needed.


• Experience in manufacturing, industrial equipment, or capital equipment environments. Offset Printing Experience +


• OSHA 30 or a facilities certification (FMP, CFM).

Pay: $78,000.00 - $105,000.00 per year

Benefits

• 401(k) matching


• Health insurance


• Life insurance


• Paid time off


• Vision insurance