Forklift-Certified Fulfillment Associate

Lowe's; Knoxville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowe's is seeking a dedicated team member to assist customers and manage orders in a home improvement environment. You will pick, stage, inspect, and fulfill orders with accuracy and safety, while helping customers with product choices and questions.

You will operate powered equipment with proper certification, maintain inventory accuracy, and participate in audits and readiness tasks, all while upholding excellent service and teamwork.

Qualifications

• 6 Months of experience using a computer.
• 6 Months of experience using common retail technology, such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• High school diploma or GED preferred.
• 6 Months of Retail experience preferred.
• 6 Months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 6 Months of experience in inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer basics

Retail technology experience

Education

Powered Equipment Certification (Counterbalance Forklift, Order Picker, Narrow Aisle Reach Truck)

High school diploma or GED

Job description

Lowe's is seeking a dedicated team member to assist customers and manage orders in a home improvement environment. You will pick, stage, inspect, and fulfill orders with accuracy and safety, while helping customers with product choices and questions.

You will operate powered equipment with proper certification, maintain inventory accuracy, and participate in audits and readiness tasks, all while upholding excellent service and teamwork.