Forensic Underwriting Team Lead: Lead & Optimize Loan Review

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Forensic Underwriting Team Lead to guide a team of underwriters and manage day-to-day operations in the forensics group. You will support loan-level resolution, mentor staff, and coordinate with investors to address escalations.

Join a growing national lender offering robust benefits and opportunities to drive process improvements while maintaining high standards for accuracy and timeliness in loan reviews.

Qualifications

• 2+ years of experience in a Team Lead or senior role.
• Experience addressing investor conditions and exceptions.
• Experience working in Encompass, preferred.

Responsibilities

• Manage the day-to-day tasks of the Forensic Underwriting Team.
• Serve as the first level escalation point for Forensic Underwriting Team to send general questions and for additional file reviews to assist with loan level decisions.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one‑on‑one meetings.
• Assist with onboarding and training new hires and existing employees to be upskilled in a variety of topics as needed.
• Monitor the team's performance metrics and report regularly to management on documentation accuracy, timeliness, and compliance.
• Suggest process improvements to increase efficiency, accuracy, and compliance within the Forensic Underwriting Team.
• Review production and processes to identify trends that will be relayed to the Forensic Underwriting Manager.
• Obtain and monitor department reports to ensure due dates met, and aged loans are prioritized for resolution.
• Assist with Forensic Underwriting Team tasks and responsibilities, as necessary.
• Proactively monitor investor posted turn times and follow up as necessary to ensure files are reviewed within their published turn times.
• Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
• Monitor a pipeline to ensure all loans assigned to Forensic Underwriting Team are actively being worked.
• Provide updates on the status of assigned loans with investors to the Forensic Underwriting Manager.
• Ensure Forensic Underwriting Team meets set monthly goals.
• Review all rebuttal denials and work with the Forensic Underwriting Manager for additional resolution options.

Skills

Team Lead

Underwriting

Encompass

Regulatory knowledge

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Tools

Encompass

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking a Forensic Underwriting Team Lead to guide a team of underwriters and manage day-to-day operations in the forensics group. You will support loan-level resolution, mentor staff, and coordinate with investors to address escalations.

Join a growing national lender offering robust benefits and opportunities to drive process improvements while maintaining high standards for accuracy and timeliness in loan reviews.