Forensic Court Clinic Operations Manager, Correctional Health Services

NYC Health + Hospitals; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

NYC Health + Hospitals/Correctional Health Services seeks a Coordinating Manager to oversee daily operations of CPL 730 and 390 evaluation clinics. You will supervise staff, manage scheduling, and drive improvements to efficiency and service quality within NYC jails.

The role requires a Master’s in a relevant field or equivalent experience, with strong leadership and collaboration across judges, court personnel, and CHS leadership. On-site work across clinic locations is expected.

Qualifications

• Minimum Qualifications include a Master’s degree in Public Health, Public Administration, Business Admin, Social Work, Psychology or Rehabilitation Counseling with 1 year of relevant health care experience; or a Bachelor’s degree in one of these fields with 2 years of experience.
• Alternate: a satisfactory combination of education and experience, with at least a Bachelor’s degree.
• Department Preferences indicate supervisory/administrative experience in health care operations.

Responsibilities

• Oversees daily operations of Forensic Psychiatric Evaluation Court Clinics.
• Manages scheduling, and reports on clinic productivity and compliance.
• Defines site-level interventions to improve scheduling and efficiency.

Skills

Operations management

Staff supervision

Scheduling

Reporting

Process improvement

Training staff

Interdepartmental meetings

Education

Master's degree in Public Health

Bachelor's degree in a related field

Equivalent combination of education/experience

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Duties & Responsibilities

Since 2016, Correctional Health Services (CHS) has been the direct provider of health care in the New York City jails. Deeply committed to human dignity and patient rights, CHS is part of the NYC Health + Hospitals system and is a key partner in the City’s efforts to reform the criminal-legal system. Our in-jail clinical services include medical, nursing, and mental health care; substance-use treatment; social work; dental and vision care; discharge planning; and reentry support.

CHS also is a key partner in the City’s efforts to reform the criminal-legal system. In this role, CHS also operates the citywide Forensic Psychiatric Evaluation Court Clinics (FPECC). The mission of the CHS Forensic Psychiatry Evaluation Court Clinics (FPECC) is to provide objective, high quality forensic mental health examinations for New York City’s criminal court system. FPECC reports shall provide relevant clinical and scientific data to aid the Court in making final legal determinations regarding fitness and/or sentencing.

Position Overview

Under the supervision of the Clinic Administrator with latitude for independent initiative, the Coordinating Manager oversees the daily operations of the relevant Forensic Psychiatric Evaluation Court Clinics. Operations entail the receipt of, scheduling, and efficient processing of all CPL 730 and 390 evaluations referred to the clinic. In addition to the processing of orders, the Coordinating Manager maintains a safe, professional, and strategically innovative work environment. The Coordinating Manager is responsible for direct supervision of Associate Coordinating Manager and Clerical Associate. Technological skill and working knowledge of legal processes preferred.

Essential Job Functions

• Responsible for all boro- or site-specific day-to-day operations management for assigned areas
• Provides oversight of site scheduling, and conveys metrics and insights on a regular basis to Clinic Administrator to convey clinical staff’s compliance with site’s productivity targets
• Oversees processes to find areas of improvement and is expected to define and independently implement site-level interventions to improve scheduling efficiency for assigned FPECC location/s.
• Analyze and create reports around the current overall state of the clinic.
• Adheres to timelines and goals as developed in collaboration with senior leadership.
• Observe, review, and analyze processes to identify inefficiencies and areas of improvement.
• Collaborate with leadership to set departmental goals.
• Develop and maintain working relationships with all stakeholders involved with the clinics, including (but not limited to) judges, court personnel, DCAS, DOC, NYPD, attorneys, and CHS leadership.
• Promote internal development and growth of employees.
• Take initiative with clinic function, operate clinics with minimal supervision.
• Long term planning to create initiatives that further the goals of the clinic and CHS.
• Supervision of staff and delegating responsibilities.
• Trains new FPECC administrative staff on daily responsibilities and general workflow.
• Leads and participates in operations and interdepartmental meetings

Minimum Qualifications

• Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or
• Bachelor’s degree from an accredited college or university in disciplines listed in "1" above; and two(2)years of full-time experience in medically-oriented health care and medical support systems environment; or
• A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor’s degree.

Department Preferences

• A Baccalaureate degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and
• Minimum of three (3) years of experience in a supervisory or administrative capacity in health care administration or operations management; or,
• An equivalent combination of training, education and experience in related fields and educational disciplines.