Foreman

MHC; Springdale (AR); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Prescription Coverage

Disability Insurance

Life Insurance

Paid Time Off

401k with Match

Flexible Spending Account

Internal Promotion

On-the-Job Training

Résumé du poste

Murphy-Hoffman Company, LLC is seeking a Service Foreman to supervise service technicians, assist in diagnosis, and coordinate repairs with customers and the Service Advisor. You will plan daily work, monitor progress, review warranty claims, and promote safe, efficient shop operations while meeting customer expectations and company goals.

You will also assist in setting work priorities, ensure proper documentation, and participate in continuous training to stay current with warranty and

Qualifications

• CDL preferred.
• Minimum of four years of experience in a related field, including warranties.
• Excellent communication and interpersonal skills.
• Good customer service skills.
• Strong leadership abilities.

Responsabilités

• Daily supervision and performance management of service technicians.
• Schedule and assign work; maximize efficiency and quality of work.
• Coordinate with Service Advisor to schedule work and communicate with customers.
• Review work in process to ensure timely completion and customer satisfaction.
• Maintain warranty information and ensure proper documentation and tagging.
• Promote safe work habits and keep shop area organized.
• Inform management of customer complaints and warranty issues for resolution.

Connaissances

Communication

Leadership

Customer Service

Positive Attitude

Description du poste

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Foreman.The role of the Service Foreman exercises directsupervisory responsibility assigned Service Technicians. Assists in diagnosis of mechanical difficulties and recommending needed repairs where applicable. Assists the Service Advisor in greeting customers, selling service labor, writing repairs orders, and estimates the costs of repairs within set guidelines.

• Daily supervision and performance management of service technicians. Schedule and assign work as required.
• Work with Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality of work performed.
• Work with Service Advisor to scheduling work in the shop and communicate with customers.
• Check and review work in process to ensure completion is complete as scheduled to meet the customer’s expectations.
• Work with the Service Manager in setting sales and gross profit objectives which are realistic and attainable.
• Inspect and road test (where applicable) vehicles upon repair completion to ensure quality of repairs performed.
• Keep the service administrative team advised of all warranty in process. Assure that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and placed in the warranty room.
• Perform productive work as business needs dictate.
• Inform Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
• Investigate policy expense and take appropriate action to prevent reoccurrence.
• Assist in maintaining a clean shop area and ensuring special tools and shop equipment are in proper operating condition.
• Promote safe work habits and environment. Report safety and security violations to the Service Manager.
• Keep the Branch, Office, and/or Service Manager informed of shop bills which might run over customer credit limits or will require approval.
• Pre-Plan parts requirements.
• Participate in training to stay current of warranty and technical issues.
• Assist in opening and closing repairs orders.
• Perform other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Minimum of four years of experience in related field, which should include a proven service background and knowledge of warranties.
• Must display excellent communication and interpersonal skills.
• Must have good employee and customer service skills.
• Good leadership abilities.
• Must have a positive can-do attitude.
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled