Foreman

Murphy-Hoffman Company (MHC Kenworth); Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription

Disability and Life Insurance

Paid Time Off

401(k) and Profit Sharing

Flexible Spending Account

Internal Promotion Opportunities

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group. The Service Foreman role provides direct supervision of Service Technicians, assists diagnosing mechanical issues, and supports the Service Advisor in estimating costs and writing repair orders.

This on-site position in Chattanooga, TN emphasizes safety, efficiency, customer communication, and warranty administration while leading a shop team.

Qualifications

• CDL preferred.
• Minimum of four years of experience in a related field with warranty knowledge.
• Excellent communication and interpersonal skills.
• Leadership abilities.
• Positive can-do attitude.

Responsibilities

• Daily supervision and performance management of service technicians.
• Schedule and assign work; coordinate with the service manager.
• Work with the service advisor to communicate with customers.
• Review work in process to ensure on-time completion.
• Set sales and gross profit objectives that are realistic.
• Inspect and road test vehicles after repair to ensure quality.
• Maintain warranty information and properly record warranty parts.
• Open and close repair orders as needed.
• Promote safe work habits and report safety issues.
• Inform the service manager of customer complaints for resolution.
• Pre-plan parts requirements.
• Participate in training on warranties and technical issues.
• Perform other duties as assigned.

Skills

Communication

Leadership

Customer service

Positive attitude

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Foreman. The role of the Service Foreman exercises direct supervisory responsibility over Service Technicians. Assists in diagnosing mechanical difficulties and recommending needed repairs where applicable. Assists the Service Advisor in greeting customers, selling service labor, writing repair orders, and estimating the costs of repairs within set guidelines.

Job Responsibilities

• Daily supervision and performance management of service technicians. Schedule and assign work as required.
• Work with Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality.
• Work with Service Advisor to schedule work in the shop and communicate with customers.
• Check and review work in process to ensure completion is on schedule to meet the customer’s expectations.
• Work with the Service Manager in setting sales and gross profit objectives which are realistic and attainable.
• Inspect and road test vehicles upon repair completion to ensure quality of repairs performed.
• Keep the service administrative team advised of all warranties in process. Assure that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and placed in the warranty room.
• Perform productive work as business needs dictate.
• Inform Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
• Investigate policy expenses and take appropriate action to prevent recurrence.
• Assist in maintaining a clean shop area and ensuring special tools and equipment are in proper operating condition.
• Promote safe work habits and environment. Report safety and security violations to the Service Manager.
• Keep the Branch, Office, and/or Service Manager informed of shop bills which might run over customer credit limits or require approval.
• Pre-plan parts requirements.
• Participate in training to stay current of warranty and technical issues.
• Assist in opening and closing repair orders.
• Perform other duties as assigned by a supervisor.

Safety Sensitive

This position has been designated as a safety‑sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Minimum of four years of experience in a related field, which should include a proven service background and knowledge of warranties.
• Excellent communication and interpersonal skills.
• Good employee and customer service skills.
• Leadership abilities.
• A positive can‑do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401(k) and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion OpportunitiesOn the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi‑state network of full‑service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer

Veterans / Disabled