Foreman

Murphy-Hoffman Company (MHC Kenworth); Greensboro (NC); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Disability insurance

Paid time off

401k with employer match

Flexible Spending Account

Internal promotion opportunities

On-the-job training

Job summary

Murphy-Hoffman Company (MHC Kenworth) is seeking a Service Foreman in Greensboro, NC to supervise service technicians, assist in diagnosis, and work with the Service Advisor on customer interactions and repair estimates.

The role emphasizes leadership, strong communication, and a focus on safety, quality, and efficiency in a busy truck dealership service shop environment.

Qualifications

• CDL preferred.
• Minimum of four years of experience in related field.
• Must display excellent communication and interpersonal skills.
• Must have good employee and customer service skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Supervise and manage service technicians daily and assign work.
• Coordinate with Service Manager to schedule repairs and optimize productivity.
• Assist the Service Advisor with customer greetings and repair cost estimations.
• Review in-progress work to ensure timely and quality completion.
• Set achievable sales and gross profit objectives with the team.
• Inspect repaired vehicles and road test as needed for quality assurance.
• Maintain warranty processing with the administrative team and ensure proper documentation.
• Address customer complaints and resolve issues before vehicle release.
• Pre-plan parts requirements and assist in shop organization and safety.

Skills

CDL preferred

Service background

Warranties knowledge

Communication skills

Customer service

Leadership

Positive attitude

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Foreman. The role of the Service Foreman exercises direct supervisory responsibility assigned Service Technicians. Assists in diagnosis of mechanical difficulties and recommending needed repairs where applicable. Assists the Service Advisor in greeting customers, selling service labor, writing repairs orders, and estimates the costs of repairs within set guidelines.

• Daily supervision and performance management of service technicians. Schedule and assign work as required.
• Work with Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality of work performed.
• Work with Service Advisor to scheduling work in the shop and communicate with customers.
• Check and review work in process to ensure completion is complete as scheduled to meet the customer’s expectations.
• Work with the Service Manager in setting sales and gross profit objectives which are realistic and attainable.
• Inspect and road test (where applicable) vehicles upon repair completion to ensure quality of repairs performed.
• Keep the service administrative team advised of all warranty in process. Assure that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and placed in the warranty room.
• Perform productive work as business needs dictate.
• Inform Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
• Investigate policy expense and take appropriate action to prevent reoccurrence.
• Assist in maintaining a clean shop area and ensuring special tools and shop equipment are in proper operating condition.
• Promote safe work habits and environment. Report safety and security violations to the Service Manager.
• Keep the Branch, Office, and/or Service Manager informed of shop bills which might run over customer credit limits or will require approval.
• Pre-Plan parts requirements.
• Participate in training to stay current of warranty and technical issues.
• Assist in opening and closing repairs orders.
• Perform other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Minimum of four years of experience in related field, which should include a proven service background and knowledge of warranties.
• Must display excellent communication and interpersonal skills.
• Must have good employee and customer service skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled