Foreman

Murphy-Hoffman Company; Columbia Township (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Insurance

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer Match

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company in Columbia Township is seeking a Service Foreman to supervise service technicians and manage repair operations effectively. The ideal candidate will have a minimum of four years of experience in a related field, demonstrating strong leadership, communication, and customer service skills.

The position offers a competitive salary and benefits including medical insurance, 401k, and opportunities for internal promotion. As this role is safety-sensitive, the candidate must adhere to strict safety protocols.

Qualifications

• CDL preferred.
• Minimum of four years of experience in related field with a proven service background.
• Excellent communication and interpersonal skills required.
• Good employee and customer service skills essential.
• Demonstrated leadership abilities.
• Must have a positive, can-do attitude.

Responsibilities

• Supervise and manage service technicians and assign work.
• Communicate with customers and schedule work in the shop.
• Inspect completed repairs and ensure quality standards are met.
• Maintain a clean shop and ensure safety protocols are followed.

Skills

Communication Skills

Interpersonal Skills

Leadership Abilities

Customer Service Skills

Positive Attitude

Education

CDL preferred

Minimum of four years of experience

Job description

Foreman

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Foreman. The role of the Service Foreman exercises direct supervisory responsibility assigned Service Technicians. Assists in diagnosis of mechanical difficulties and recommending needed repairs where applicable. Assists the Service Advisor in greeting customers, selling service labor, writing repair orders, and estimating the costs of repairs within set guidelines.

• Daily supervision and performance management of service technicians. Schedule and assign work as required.
• Work with Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality of work performed.
• Work with Service Advisor to schedule work in the shop and communicate with customers.
• Check and review work in process to ensure completion is complete as scheduled to meet the customer's expectations.
• Work with the Service Manager in setting sales and gross profit objectives which are realistic and attainable.
• Inspect and road test (where applicable) vehicles upon repair completion to ensure quality of repairs performed.
• Keep the service administrative team advised of all warranty in process. Assure that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and placed in the warranty room.
• Perform productive work as business needs dictate.
• Inform Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
• Investigate policy expense and take appropriate action to prevent reoccurrence.
• Assist in maintaining a clean shop area and ensuring special tools and shop equipment are in proper operating condition.
• Promote safe work habits and environment. Report safety and security violations to the Service Manager.
• Keep the Branch, Office, and/or Service Manager informed of shop bills which might run over customer credit limits or will require approval.
• Pre-Plan parts requirements.
• Participate in training to stay current of warranty and technical issues.
• Assist in opening and closing repair orders.
• Perform other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Minimum of four years of experience in related field, which should include a proven service background and knowledge of warranties.
• Must display excellent communication and interpersonal skills.
• Must have good employee and customer service skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

Equal Opportunity Employer / Veterans / Disabled