Foreign Exchange Investigation Specialist – Operations

U.S. Bank; Gresham (OR); On-site; USD 34,000 - 47,000; Full time

Job summary

U.S. Bank is seeking a Foreign Exchange Investigation Specialist to join our team. In this role you will research and resolve Nostro account issues, perform SWIFT messaging, and collaborate with Front Office, Sales, Middle Office, and Operations to deliver timely payment resolutions.

The ideal candidate has deep knowledge of international payments and SWIFT standards, plus at least five years of relevant experience. This position requires working from a U.S. Bank location multiple days per week.

Qualifications

• High school diploma or equivalent
• Five or more years of relevant work experience
• Bachelor’s degree or international banking certification preferred
• Strong knowledge of international banking products, services, and processes

Responsibilities

• Investigate and resolve Nostro account breaks, including beneficiary claims, non-receipts, returns, and payment settlement discrepancies.
• Generate and approve SWIFT messages to correct, repair, and re-effect payment settlements.
• Partner with Front Office, Sales, Middle Office, and Operations teams to deliver timely and accurate payment resolutions.
• Analyze exceptions, identify root causes, and recommend process improvements to reduce operational risk and enhance efficiency.
• Manage personal and shared team mailboxes to ensure prompt response to inquiries and investigations.
• Support continuous improvement initiatives that enhance workflows, controls, and client experience.
• Handle additional operational and investigative responsibilities as business needs evolve.

Skills

SWIFT messaging

Cross-border investigations

Analytical skills

Communication

Problem-solving

Microsoft Office

Education

Bachelor’s degree or related field

Tools

SWIFT MT103/MT202/MT199/MT299/MT210

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Inspire, excel and grow with us. Help keep global payments moving. Solve complex challenges. Drive operational excellence. Are you energized by problem-solving, collaboration, and working in a fast-paced international banking environment? We’re looking for a Foreign Exchange Investigation Specialist to join our team and play a key role in researching, resolving, and preventing payment settlement issues across our global correspondent banking network.

In this role, you’ll utilize your expertise in international payments, SWIFT messaging, and cross-border investigations to resolve Nostro account breaks, minimize operational risk, and deliver seamless service to both internal partners and clients. You’ll work closely with Front Office, Sales, Middle Office, and Operations teams while identifying opportunities to streamline processes and improve efficiency.

What You’ll Do

• Investigate and resolve Nostro account breaks, including beneficiary claims, non-receipts, returns, and payment settlement discrepancies.
• Generate and approve SWIFT messages to correct, repair, and re-effect payment settlements.
• Partner with Front Office, Sales, Middle Office, and Operations teams to deliver timely and accurate payment resolutions.
• Analyze exceptions, identify root causes, and recommend process improvements to reduce operational risk and enhance efficiency.
• Manage personal and shared team mailboxes to ensure prompt response to inquiries and investigations.
• Support continuous improvement initiatives that enhance workflows, controls, and client experience.
• Handle additional operational and investigative responsibilities as business needs evolve.

Why Join Us?

This is an opportunity to build expertise in global payments while working with experienced professionals across international banking operations. You’ll have the chance to influence process improvements, solve meaningful challenges, and contribute to a best-in-class client and operational experience.

Basic Qualifications

• High school diploma or equivalent
• Five or more years of relevant work experience

Preferred Skills/Experience

• Strong knowledge of international banking products, services, and operational processes.
• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.
• Experience investigating cross-border or correspondent banking payment exceptions.
• Strong understanding of SWIFT standards and global payment settlement practices.
• Demonstrated success reducing operational losses and improving process efficiency.
• Excellent analytical, organizational, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills with the ability to collaborate across multiple teams.
• Ability to assess complex situations, anticipate outcomes, and exercise sound judgment.
• Proficiency with Microsoft Office and other business applications.
• Bachelor’s degree or business, technical, trade, or international banking certification preferred.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.63 – $34.18

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.