Operations Processor- Payment research

U.S. Bank; Fargo (ND); Hybrid; USD 57,308,000 - 59,926,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Parental leave

Disability insurance

Holiday pay

Sick leave

Job summary

U.S. Bank is seeking a Payment Research Specialist to join our Payment Research department. This role supports payment research activities, including researching missing payments, payment transfers, processing/coding errors, and credit balance refund work.

The position requires a high school diploma and 4–5 years of operations services experience, with a hybrid work arrangement—three days per week at a U.S. Bank location and flexibility for the remaining days.

Qualifications

• High school diploma or equivalent required.
• 4–5+ years of operations services related work experience.

Responsibilities

• Research missing payments and payment transfers.
• Process credit balance refunds (typically via check).
• Investigate and resolve payment discrepancies and issues.
• Partner with internal relationship managers and external agency contacts.
• Navigate varying systems and processes across different agencies.

Skills

Payment research

Account reconciliations

Data interpretation

Customer service

Communication

Time management

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is working in our Payment Research department.

The role will support a broad range of payment research activities, including researching missing payments, payment transfers, processing/coding errors, and credit balance refund work.

Basic Qualifications

• High school diploma or equivalent
• Four to five years or more of operations services related work experience

Preferred Skills/Experience

• Conduct payment research on incoming transactions from federal agencies
• Perform complex account reconciliations, including past-due reporting
• Investigate and resolve payment discrepancies and issues
• Process credit balance refunds (typically via check) for overpayments
• Partner with internal relationship managers and external agency contacts
• Navigate varying systems and processes across different agencies
• Independently manage assigned accounts and inquiries
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.