Foreign Exchange (FX) Applications Support Sr Analyst - AVP

Citi; Irving (TX); Sur place; USD 96 000 - 145 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision coverage

401(k) retirement plan

Paid time off

Résumé du poste

Citi in Irving, TX is seeking an FX Applications Support professional to provide user support for the trading system used by desks and operations. You will handle pricing, trade lifecycle flows, settlements, and regulatory reporting while performing start-of-day checks and end-of-day handovers.

You will collaborate with global teams, participate in releases, and contribute to stability and efficiency initiatives, including disaster recovery testing.

Qualifications

• Oracle SQL and UNIX/Linux experience and the ability to run ad hoc queries.
• Python scripting experience and hands-on application support in a global markets context.
• Exposure to cloud, DevOps (CI/CD) and AI concepts with strong analytical skills.
• Effective communication and ability to work under pressure in a fast-paced environment.

Responsabilités

• Provide user support for the mission-critical FX trading system used by trading desks and operations.
• Support FX trade lifecycle flows including pricing, settlement, and regulatory reporting.
• Perform start-of-day checks, monitor the app and infra, and handover at day end.
• Raise issues to tech/business teams per SLA and build supporting docs.
• Act as liaison between users, internal tech groups and vendors.
• Participate in releases from development to production and perform post-release checks.
• Engage in DR testing and support stability, efficiency, and effectiveness initiatives.
• Coordinate with development to prioritize bug fixes and tooling needs.

Connaissances

Oracle SQL

UNIX/Linux

Python scripting

Application support

Cloud technologies

DevOps CI/CD

AI familiarity

Analytical skills

Communication skills

Stress management

Outils

Grafana

Splunk

Autosys

ServiceNow

Windows OS

Description du poste

What We Do / The Team

Include overview of the role/team. Provide a clear and high-level understanding of the team and how it fits into Citi as an organization. Is it a new team? Who does the teamwork with on a day-to‑day basis? What makes your team interesting?

The FX application support group provides technical and business support for Citi’s Forex trading business. Products supported include G10 FX and FX Derivative products. The FX application is a business critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce , Trade Processing, Risk & Derivatives . In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai , Pune , Bahrain to ensure 24 x 6.5 coverage of the application. As a member of the Support team – you will be required to provide on-site cover during NAM hrs to cover business start‑up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

Role Overview/What will you do:

• Provide user support for mission critical trading system used by trading desks and operations.
• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Build and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.

Key Skills And Experience Required –

• Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
• Working knowledge of Python Scripting
• Demonstrable track record of hands‑on application support experience in a global markets related business.
• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques and adopting AI.
• Strong analytical skills & attention to detail
• Positive attitude and keen to learn.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

Any Beneficial / Nice to have skills and experience:

• Monitoring and Observability tools like ITRS, Grafana, Splunk
• Job scheduling tool such as, Autosys.
• Issue tracking and reporting using tools such as Service Now
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Anticipated Posting Close Date

Sep 25, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

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