Foreclosure Timeline Sr Associate

Rocket Companies; Miami (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Rocket Companies seeks a foreclosure operations professional to monitor foreclosure loans and ensure timely actions in accordance with investors, insurers, state, and regulatory guidelines. Hybrid role requiring proximity to Miami, FL for in-office responsibilities.

The role involves maintaining attorney communication, timely processing of alerts, and minimizing losses by overseeing attorney performance. Strong focus on compliance, reporting, and cross-department collaboration is essential.

Qualifications

• Typically requires a minimum of 2 years of work experience.
• Associates degree preferred with two years customer service experience.
• Mortgage and/or Financial Services experience a plus.
• High school diploma or state approved equivalency required.

Responsibilities

• Maintain attorney communication via phone, email, Fortracs, and Black Knight LoanSphere.
• Responsible for timely processing of activities and responsiveness of alerts to ensure Foreclosure Timeline Management is met.
• Minimize losses through management of attorney to ensure Foreclosure process is progressing.
• Responsible for special projects and reporting required by investors.
• Ensure accounts are properly documented with actions taken, correspondence, and explanation of delay, if any.
• Ensure compliance with all state and investor requirements.
• Negotiate opportunities to shorten timeline, drive performance, or minimize loss.
• Portfolio Management may include maintenance of average CAPES, following up with other departments and/or local counsel for outstanding items, and providing information and chronologies for investor reporting.
• Meet requirements/goals set forth for turnover ratio, FNMA timeline completion, milestone tracking exceptions, avoidable delays, and pull through rate.

Skills

Communication

Time management

Customer service

Education

Associates degree

High school diploma

Tools

Microsoft Office

Fortracs/Lenstar

Job description

Hybrid role - Must live within a commutable distance to the office in Miami, FL for in-office responsibilities

Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, minimizing financial losses to the company.

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures; has the ability to apply knowledge to a variety of work assignments that vary in nature with a moderate level of difficulty. Serve as the single point of contact and subject-matter-expert for a customer pipeline or a mortgage function. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. General understanding of federal and state mortgage servicing requirements and standards. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes. Ability to operate under strict deadlines and within short timeframes. Proven ability to manage time, priorities and resources to achieve goals.

About therole

• Maintain attorney communication via phone, email, Fortracs, and Black Knight LoanSphere.
• Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure Timeline Management is met.
• Minimize losses through management of attorney to ensure Foreclosure process is consistently progressing.
• Responsible for special projects and reporting required by investors.
• Ensure accounts are properly documented with actions taken, correspondence, and explanation of delay, if any.
• Ensure compliance with all state and investor requirements.
• Negotiate any opportunities to shorten timeline, drive performance, or minimize loss.
• Portfolio Management may include: maintaining average CAPES assigned by state and firm, following up with other departments and/or local counsel for outstanding items, and providing information and chronologies for investor requested reporting.
• Meet requirements/goals set forth for turn over ratio, FNMA timeline completion, milestone tracking exceptions, avoidable delays, and pull through rate.

Aboutyou

• Education & Professional Experience: Typically requires a minimum of 2 years of work experience. Associates degree preferred with two years customer service experience. Mortgage and/or Financial Services experience a plus. High school diploma or state approved equivalency required.
• Leadership/Hierarchy: Operates effectively under general supervision. Ability to train new or existing staff when necessary. Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness.
• Level of Decision Making: Applies judgment to resolve issues and/or make recommendations. Utilizes sound judgment to identify the best solution to critical issues within a functional area. Utilizes technical skills to recommend solutions.
• Individual/Customer Impact: Decisions and actions have impact on success of project team, department and/or client. Scope of work occasionally impacts assigned business area, other business units and/or processes. Provides advice and assistance to help others accomplish their work. Proven ability to serve as a champion for our customers. Ability to handle escalated issues timely and appropriately.
• Communication: Demonstrates high-level verbal and written communication skills. Ability to deliver thorough communications to a team and/or peers. Skilled in presenting to small groups.
• Technical Proficiency: Demonstrate intermediate to advanced computer and software skills necessary for job function. Proficiency with Microsoft Office. Proficiency with Fortracs/Lenstar preferred.

Whatyou'llget

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