Foreclosure Support Specialist I

M&T Bank; Getzville (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Getzville, NY is seeking a specialist to process and manage foreclosure referrals and payoff quote requests. You will review past due loans, ensure adherence to guidelines, and coordinate data from multiple imaging systems to support timely foreclosure actions.

The role requires 2+ years in banking/mortgage and strong communication, detail orientation, and independent work ethic. Collaboration with multiple teams and offshore QA are key aspects of this position.

Qualifications

• Minimum of 3 years combined higher education and/or work experience.
• At least 2 years banking/mortgage industry experience.
• Working knowledge of word processing, spreadsheet and email software.
• Excellent written and verbal communication skills.
• Detail oriented.
• Motivated, team player with a positive and friendly attitude.
• Strong work ethic and ability to work independently.
• Paralegal Certificate (preferred).

Responsibilities

• Complete timely and accurate reviews of past due loans that meet foreclosure referral requirements.
• Manage a portfolio of foreclosure quote requests.
• Adhere to regulations, state and investor/insurer guidelines and CFPB guidelines.
• Review multiple document imaging systems to obtain required data.
• Manage escalation requests via M&T Bank systems, emails, and verbal direction.
• Conduct research and review prior servicer payment histories.
• Collaborate with CAM, Collections, Loss Mitigation, SPOC and servicing teams for proper approvals.
• Understand referral documents and imaging systems.
• Perform quality control review of offshore document uploads to ensure foreclosure timeline progress.
• Promote compliance and risk controls per policy and regulatory standards.
• Support M&T Bank brand and inclusive culture.
• Maintain internal control standards and address audit findings.
• Perform other related duties as assigned.

Skills

Written communication

Detail orientation

Team player

Problem solving

Independent worker

Education

Associate's degree in Accounting or Business

Job description

Overview:

This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure.

Primary Responsibilities:

• Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests.
• Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines.
• Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request.
• Manage escalation requests via M&T Bank Systems, emails, and verbal direction.
• Conduct research and review prior servicer payment histories.
• Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, SPOC and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously.
• Understand the required referral documents and imaging systems.
• Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position has internal contact with other departments such as Loss Mitigation and externally with foreclosure attorneys as well as various departments within CAM, including the off-shore team.

Education and Experience Required:

A combined 3 years’ higher education and/or work experience, including a minimum of 2 years’ banking/mortgage industry experience.

Working knowledge of word processing, spreadsheet and email software.

Excellent written and verbal communication skills.

Detail oriented.

Motivated, team player with a positive and friendly attitude.

Strong problem solving skills.

Strong work ethic and ability to work independently.

Education and Experience Preferred:

Associate’s degree in Accounting or Business.

Knowledge of M&T Bank systems.

Paralegal Certificate.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.