Ford Warranty Administrator

Tom Wood Automotive; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Supportive environment

Employee discounts

Job summary

Tom Wood Ford, Indy is seeking a Warranty Administrator to manage and process warranty claims for timely reimbursement in our Indianapolis service operation.

Based in Indianapolis, IN, this role partners with service and parts teams to verify coverage, resolve discrepancies, and maintain accurate documentation. Experience in warranty processing and automotive service support is preferred, with strong attention to detail and communication skills.

Qualifications

• Previous experience in warranty administration or automotive service support preferred.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Proficiency with computer systems and warranty processing software.
• Ability to work independently and as part of a team.
• Knowledge of automotive service industry practices is a plus.

Responsibilities

• Review, process, and submit warranty claims accurately and promptly.
• Communicate with manufacturers regarding claim status and discrepancies.
• Maintain organized records of all warranty documentation and correspondence.
• Collaborate with service and parts departments to verify warranty coverage and resolve issues.
• Assist in auditing warranty claims to ensure compliance with manufacturer guidelines.
• Provide support for reporting and analysis related to warranty activities.

Skills

Warranty processing

Attention to detail

Communication skills

Teamwork

Computer systems

Job description

Join the team at Tom Wood Ford, Indy as a Warranty Administrator, where you will play a key role in managing and processing warranty claims to ensure timely and accurate reimbursement. This position is based in Indianapolis, IN and offers an opportunity to contribute to the efficient operation of our dealership’s service department.

Responsibilities

• Review, process, and submit warranty claims accurately and promptly.
• Communicate with manufacturers regarding claim status and discrepancies.
• Maintain organized records of all warranty documentation and correspondence.
• Collaborate with service and parts departments to verify warranty coverage and resolve issues.
• Assist in auditing warranty claims to ensure compliance with manufacturer guidelines.
• Provide support for reporting and analysis related to warranty activities.

Requirements

• Previous experience in warranty administration or automotive service support preferred.
• Strong attention to detail and organizational skills.
• Effective communication skills, both written and verbal.
• Proficiency with computer systems and software related to warranty processing.
• Ability to work independently and as part of a team.
• Knowledge of automotive service industry practices is a plus.

Benefits

• Competitive compensation package (details to be discussed during interview).
• Opportunities for career growth and professional development.
• Supportive work environment within a well-established company.
• Employee discounts and other perks associated with Tom Wood Ford.

About The Company

Tom Wood Ford, Indy is a trusted automotive dealership located in Indianapolis, IN, providing outstanding sales and service experiences for Ford customers. As part of the Tom Wood Automotive Group, we are committed to excellence, integrity, and community involvement. Join us and be part of a team dedicated to delivering top‑tier customer satisfaction.