FORD GUEST RELATION ASSISTANT

World Class Automotive Organization; Spring (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401K

Health Insurance

Dental Insurance

Disability & Life Insurance

Flexible work schedule

Job summary

World Class Automotive Organization is searching for a Customer Care Agent at Planet Ford 45 in Spring, Texas. This role focuses on delivering exceptional customer service and satisfaction, ensuring a smooth experience for every customer.

The position provides continuous training through World Class University, along with a flexible work schedule and competitive compensation benefits, including health and dental insurance.

Qualifications

• Emphasis on delivering exceptional customer satisfaction.
• Ability to address customer concerns within 24 hours.
• Stable work history and commitment to a long-term career.

Responsibilities

• Deliver all sold vehicles to customers.
• Ensure all customer license plates are installed & delivered.
• Verify introduction to the service department and set first service appointment.
• Ensure all supplies are accounted for and stocked properly.

Skills

Customer satisfaction

Integrity

Stable work history

Communication skills

Job description

Customer Care Agent

Our Business is BOOMING! Join our team and start a career, not a job!

Randall Reed’s World Class Automotive Group

The World Class Automotive Group Talent Acquisition Team recruits talent to compliment the Randall Reed family of dealerships in Houston and Dallas locations. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

Due to our recent growth and acquisitions we are looking for individuals to fulfill the following position: Customer Care Agent, Planet Ford 45, Spring TX.

Key Accountability Areas

1. Deliver all sold vehicles to customers with an emphasis placed on complete customer satisfaction by explaining the dealership’s philosophy and customer viewpoint questionnaire
2. Ensure all customer license plates are installed & delivered
3. Verify all customers are introduced to the service department & the first service appointment has been set
4. Ensure all customer concerns are addressed within 24 hours
5. Ensure all supplies are accounted for, properly stocked and are in a clean orderly manner

Compensation Plan

• Hourly wage
• Customer Satisfaction bonuses

Benefits

• 401K
• Health Insurance
• Dental Insurance
• Disability & Life Insurance
• Flexible work schedule

Educational and Long Term Career Assistance

• World Class University
• New hire orientation
• OJT on the job training
• Manufacturer’s certification processes
• Soft skills / work process training
• Established career paths to achieve long term success