Footwear Specialist: Elevate Athlete Performance

DICK'S Sporting Goods, Inc.; El Segundo (CA); On-site; USD 55,875,000 - 81,664,000; Full time

Job summary

DICK'S Sporting Goods, El Segundo store is seeking a Specialist – Footwear to help athletes find the right shoes and gear. You will deliver expert footwear guidance focused on fit, performance and comfort while driving sales.

In a fast-paced retail environment, you will work with teammates to meet store goals, deliver exceptional customer experiences, and participate in training for new staff.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.

Skills

Customer service

Retail experience

Education

High School Diploma or equivalent

Job description

DICK'S Sporting Goods, El Segundo store is seeking a Specialist – Footwear to help athletes find the right shoes and gear. You will deliver expert footwear guidance focused on fit, performance and comfort while driving sales.

In a fast-paced retail environment, you will work with teammates to meet store goals, deliver exceptional customer experiences, and participate in training for new staff.