Footwear Sales Operations Lead

American Exchange Group; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid PTO

Half Day Fridays

Health Savings Account

Flexible Spending Account

Commuter benefits

Merchandise discounts

Job summary

American Exchange Group in New York is seeking a highly motivated Manager of Sales Operations for the Footwear division. You will oversee the end-to-end sales order process, manage a small team, and drive performance across sales, inventory, and logistics.

Responsibilities include optimizing order entry, coordinating with warehouse, and maintaining insightful sales and inventory reporting to maximize revenue across wholesale, DTC, and e-commerce channels. Prior footwear experience is preferred.

Qualifications

• Strong proficiency in Microsoft Excel (pivot tables, v-lookups, dashboards)
• Experience with ERP systems (Infor M3 preferred but not required)
• Proven team management experience with the ability to coach, lead, and inspire
• Strong analytical, organizational, and communication skills
• Ability to work cross-functionally and build effective relationships with internal and external partners
• Footwear or apparel industry experience is strongly preferred

Responsibilities

• Oversee and manage the sales order entry process, ensuring accuracy and timeliness
• Lead, develop, and support a team of 1-2 direct reports, promoting accountability and high performance
• Analyze sales data to identify trends, improve processes, and drive strategic decision-making
• Review and control inventory management processes to support product availability, fulfillment and reduce excess
• Enhance and maintain Sales and Inventory reporting to provide actionable insights for internal stakeholders
• Manage the relationship with the Warehouse, ensuring seamless coordination and communication
• Ensure orders move through the picking and shipping process efficiently and are shipped within the defined ship window
• Support revenue maximization and operational efficiency across various sales channels (e.g., wholesale, DTC, e-commerce)
• Continuously identify opportunities to streamline sales processes and improve customer order experience
• Support Business with Special projects as needed

Skills

Team management

Excel

Analytical skills

Communication

Cross-functional

Footwear industry experience

Tools

Infor M3 (ERP)

Job description

American Exchange Group in New York is seeking a highly motivated Manager of Sales Operations for the Footwear division. You will oversee the end-to-end sales order process, manage a small team, and drive performance across sales, inventory, and logistics.

Responsibilities include optimizing order entry, coordinating with warehouse, and maintaining insightful sales and inventory reporting to maximize revenue across wholesale, DTC, and e-commerce channels. Prior footwear experience is preferred.