Food Supervisor

Gate Gourmet; Schiller Park (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Life insurance

Medical/dental/vision

Disability insurance

Employee discounts

Free meals

Job summary

Gate Gourmet is seeking a supervisor to oversee up to 40 hourly staff in a high-volume airline catering environment. You will ensure quality production, enforce policies, and manage labor and food costs in line with customer specifications.

Qualifications include a high school diploma or GED, 2+ years supervisory experience in food production, and strong leadership abilities. ServSafe certification is preferred. Benefits include comprehensive health plans and 401(k) with company match.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 2+ years supervisory experience in high-volume food production or related environment preferred.
• Must have strong leadership and coaching abilities.
• ServSafe certification desired or required.

Responsibilities

• Supervise up to 40 hourly employees.
• Ensure quality production and adherence to airline customer specifications.
• Control food and labor costs per company policies.
• Prepare management reports on attendance, HACCP and labor.
• Ensure safety, quality and regulatory compliance.

Skills

Staff supervision

Leadership

Labor cost control

Quality assurance

HACCP

FDA compliance

Communication

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

ServSafe Certification

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees to ensure security, safety, food specs, quality assurance of products, sanitation, HACCP and FDA regulations are followed. Responsible for labor and food cost controls as per company specifications.

Annual Salary: $ 60,000.00 / Per Year

Benefits, US Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Employee Discounts Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

Ensures quality production standards are maintained for all accounts Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies.

Controls food cost and other controllable costs Works with management staff to improve performance of the unit

Prepares management reports (ex. attendance, HAACCP and labor) reports as required.

Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures.

Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.

Ensures that all products are coded according to Gate Gourmet procedures.

Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.

Completes required requisitions for the Storeroom to ensure adequate supply is maintained.

Responsible for maintaining daily temperature logs and other logs and reports as required.

Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.

Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

Manages work flow balancing - - the division of responsibilities amongst employees on each shift

Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)

In conjunction with department leaders determines number of employees needed by shift

Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

Monitors daily manpower planning and schedules employees.

Responsible for employee retention and reducing employee turnover.

Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.

Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

Ensures employees complete all company required training including but not limited to ServSafe Compliance with all company required policies, procedures and processes including but not limited to required training.

Qualifications Education

High School Diploma or GED required. Associates degree preferred.

Work Experience

2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred

Technical Skills

(Certification, Licenses and Registration) Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. Current or previous labor relations experience is a plus, but not required. Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to train others required. Must have the ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. Basic computer skills with working knowledge of Microsoft Office products required. Ability to obtain ServSafe Certification required. ServSafe Certified preferred

Language / Communication Skills

Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions

Geographic Responsibility: USA Type of Employment: Full-Time Travel %: No Exemption Classification: Exempt Internal Relationships: TBD External Relationships: TBD Work Environment / Requirements of the Job: Normal work environment Budget / Revenue Responsibility: USD Organization Structure Direct Line Manager (Title): Manager, Ops, M&P Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Up to 40, average of 14 (union employees) Number of Dotted Line Reports: N/A Estimated Total Size of Team: Up to 40

Gate Group Competencies Required to be Successful in the Job

Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live ourValues of Excellence, Passion, Responsibility and Respect. To demonstrate theseValues, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 10/18/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.