Food Service Worker - Tray Passer

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Brigham and Women's Faulkner Hospital is seeking a patient-focused food service worker to support safe meal preparation, assembly, and delivery for patients, visitors, and staff in a fast-paced hospital setting. You will set up, stock, and maintain tray lines, assist with kitchen operations, and ensure sanitation and food safety standards while delivering excellent customer service.

This onsite role at 1153 Centre Street involves rotating shifts including evenings and weekends, with starting pay

Qualifications

• High School Diploma or equivalent preferred.
• Prior food service experience preferred.
• Onsite role in a fast-paced hospital setting.
• Requires standing, walking, and physical activity throughout the shift.
• Schedule includes rotating shifts, evenings and weekends.

Responsibilities

• Assemble and deliver patient meal trays accurately and efficiently.
• Set up, stock, and maintain tray line, cafeteria, and kitchen stations.
• Prepare basic food items for meal service and support kitchen operations.
• Maintain cleanliness of work areas, equipment, and service stations.
• Operate dish machines, handle waste removal, and perform general sanitation tasks.
• Clean and reset stations, equipment, and floors after meal service.
• Monitor supplies and report shortages or concerns to supervisors.
• Provide excellent customer service and respond to customer needs promptly.
• Support department goals related to service quality and operational efficiency.
• Assist with training and cross-training of team members.

Skills

Fast-paced environment

Customer service

English communication

Safety & sanitation

HACCP guidelines

Cart push

Education

High School Diploma or equivalent

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs a variety of food service duties to support the safe preparation, assembly, and delivery of meals for patients, visitors, and staff.

Ensures a clean, efficient, and customer-focused environment while adhering to food safety and sanitation standards.

Key Responsibilities

• Assemble and deliver patient meal trays accurately and efficiently
• Set up, stock, and maintain tray line, cafeteria, and kitchen stations
• Prepare basic food items for meal service and support kitchen operations
• Maintain cleanliness of work areas, equipment, and service stations
• Operate dish machines, handle waste removal, and perform general sanitation tasks
• Clean and reset stations, equipment, and floors after meal service
• Monitor supplies and report shortages or concerns to supervisors
• Provide excellent customer service and respond to customer needs promptly
• Support department goals related to service quality and operational efficiency
• Assist with training and cross-training of team members

Knowledge, Skills, And Abilities

• Ability to work in a fast-paced environment and manage multiple tasks
• Strong customer service skills with a positive and team-oriented attitude
• Ability to read menus and communicate effectively in English
• Ability to follow safety, sanitation, and HACCP guidelines
• Ability to push carts and transport food and supplies

Additional Job Details (if Applicable)

• High School Diploma or equivalent preferred
• Prior food service experience preferred
• Onsite role in a fast-paced hospital setting
• Requires standing, walking, and physical activity throughout the shift
• Schedule includes rotating shifts, evenings, and weekends

Minimum Starting Payrate

$18.10

Schedule

Wed 10:30am - 7pm, Thursday & Fri 4pm-7:30pm, Sat 10:30am - 7pm, Sunday 4pm - 7:30pm

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

26.5

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$18.10 - $24.36/Hourly

Grade

SF1100

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.