Food Service Worker- Server

101 Riverside Hospital, Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Newport News, VA seeks a Nutrition Service Ambassador to provide exceptional patient and guest dining experiences. The role includes direct patient contact, assisting with meal orders via Room Service software on tablets, and delivering meals to bedside.

Primary responsibilities focus on service excellence, adherence to dietary guidelines, and collaboration with the hospital team to ensure timely, accurate meal delivery.

Qualifications

• Education: High School Diploma or GED (Required).
• Experience: 1 year in hospitality (Required), 2 years in food service or environmental services (Preferred).
• Licenses/Certifications: Allergen Awareness (Required) within 180 days; Food Handlers/ServSafe (Required) within 30 days.

Responsibilities

• Sets up and operates the patient tray line and assembles meals per dietary tickets.
• Delivers early/late trays and carts; stocks and cleans tray line work stations.
• Keeps work areas neat and compliant with regulatory standards.
• Follows Guest Service Training protocols; supports nursing and clinical teams for timely service.
• Ensures meals meet diet orders and allergy guidelines; uses nutrition software on tablets.
• Assists with taking patient meal orders and reconnecting to Wi-Fi on patient units.
• Engages in onboarding to help new staff reduce turnover and promotes teamwork.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Room Service software

Tablet computers

Job description

Newport News, Virginia Hiring Range $16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The Nutrition Service Ambassador works under the supervision of the Nutrition Service Supervisor/Manager and are at the forefront of customer service, providing patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. Primary responsibilities include direct patient contact, assisting them with the meal ordering process with the use of Room Service software and tablet computers while modeling excellent customer service skills and the assembly and delivery of meals to the patient bedside. Establishes and maintains excellent interpersonal relationships with management, peers and other members of the hospital team.

What you will do

Completes set-up and operation of the patient tray line, assembling patient meals that meet therapeutic nutritional guidelines and accurately follow patient specific tray ticket. Assists with the delivery of early/late trays, delivers food carts to patient units, return carts to kitchen, and the stocking and cleaning of the tray line work stations. Demonstrates the ability to keep work area neat, clean, and in compliance with regulatory standards. Follows standard service protocols as outlined in the Guest Service Training manual. Supports the Department and Clinical teams in providing excellent patient service through achieving timely and accurate snack, nursing unit nourishment and tube feeding production and delivery, meeting the needs of the patient. Ensures all patient food service needs are met in compliance with their diet order/allergy restrictions. Demonstrate positive communication with all team members. Demonstrates the ability to follow therapeutic menus to ensure patients receive consistent, safe, and quality nutritional care within their diet therapy guidelines and as ordered by the physician. Assist others to complete tasks when necessary regardless of assignments. Demonstrated the ability to provide a safe, efficient and supportive environment for the patient. Uses two patient identifiers, and follows all infection control safety guidelines and procedures when delivering or collecting patient trays. Identifies and acts to resolve variances or suspected noncompliance to management. Demonstrates the ability to take patient meal orders using Department Nutrition Software on tablet computers. Demonstrates the ability to re-connect to Wi-Fi on patient units. Engage in the on-boarding initiative by seeking out opportunities to engage new employees so as to reduce turnover. Demonstrates positive interaction and support to all team members to provide seamless, timely, and accurate meal service to the patient/resident/guest. Demonstrates accountability for ensuring availability of information necessary to ensure positive patient/customer outcomes. Demonstrates the ability to complete problem-solving cycle from problem identification to problem resolution to maximize opportunity or minimize problems.

Qualifications

Education: High School Diploma or GED, (Required)

Experience: 1 year Experience in the hospitality industry (Required), 2 years Previous food service or environmental services experience (Preferred)

Licenses and Certifications: Allergen Awareness Certification within 180 Days (Required), Food Handlers Card or Servsafe Certification - within 30 Days (Required)

Our Mission

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.