Food Service Worker II

Quest Food Management Services; West Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Quest Food Management Services seeks a Food Service Worker II to support efficient and hygienic food preparation and service in a retail setting. You will adhere to health regulations, assist with inventory, and ensure a welcoming customer experience across multiple locations within the United States.

The role emphasizes food safety, sanitation, teamwork, and strong communication to maintain high standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• ServSafe or equivalent certification preferred.
• Experience in food service or related field is preferred.

Responsibilities

• Prepare and serve food items in accordance with company standards and health regulations.
• Maintain cleanliness and sanitation of preparation and service areas and equipment.
• Assist in receiving, storing, and rotating inventory to ensure freshness and minimize waste.
• Provide courteous and efficient customer service and address inquiries promptly.
• Collaborate with team to ensure smooth daily operations and safety protocols.
• Monitor food quality and report issues to supervisors.

Skills

Food safety

Sanitation

Customer service

Teamwork

Communication

Inventory management

Multilingual (languages)

Education

High school diploma

ServSafe certification

Tools

POS systems

Job description

About Company

For over 40 years, Quest Food Management Services has been a leading food service provider serving K-12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch made menus, local sourcing, and intensely personal service. At the heart of our success is our “Quest Ready” culture, built on integrity, responsiveness, accountability, respect, and excellence.

Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About The Role

The Food Service Worker II plays a vital role in ensuring the efficient and hygienic preparation and service of food products within a retail trade environment. This position is responsible for maintaining high standards of food safety, quality, and customer service to enhance the overall customer experience. The role involves collaborating with team members to manage inventory, prepare food items according to established recipes and guidelines, and maintain cleanliness in all food preparation and service areas. The Food Service Worker II also supports compliance with health regulations and company policies, contributing to a safe and welcoming environment for both customers and staff. Ultimately, this position is key to delivering consistent, high-quality food service that meets the expectations of a diverse customer base across the United States.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in food service or a related field.
• Basic knowledge of food safety and sanitation standards.
• Ability to stand for extended periods and perform physical tasks related to food preparation.
• Strong communication skills and ability to work effectively in a team environment.

Preferred Qualifications

• Certification in food handling or food safety (e.g., ServSafe).
• Experience working in a retail food service setting.
• Familiarity with inventory management and point-of-sale systems.
• Ability to speak multiple languages to better serve diverse customers.
• Demonstrated commitment to customer service excellence.

Responsibilities

• Prepare and serve food items in accordance with company standards and health regulations.
• Maintain cleanliness and sanitation of food preparation and service areas, including equipment and utensils.
• Assist in receiving, storing, and rotating food inventory to ensure freshness and minimize waste.
• Provide courteous and efficient customer service, addressing customer inquiries and requests promptly.
• Collaborate with team members to ensure smooth daily operations and adherence to safety protocols.
• Monitor food quality and report any issues or discrepancies to supervisors.
• Follow all safety and hygiene guidelines to maintain a safe working environment.

Skills

The required and preferred skills are essential for daily operations, enabling the Food Service Worker II to prepare and serve food safely and efficiently while maintaining a clean and organized workspace. Communication skills facilitate effective teamwork and positive customer interactions, ensuring customer satisfaction and smooth service flow. Knowledge of food safety and sanitation is applied continuously to prevent contamination and comply with health regulations. Inventory management skills help in tracking supplies and minimizing waste, contributing to operational efficiency. Additionally, proficiency with point-of-sale systems and multilingual abilities enhance the worker's capability to serve a diverse customer base and support retail operations effectively.