Cashier II

Quest Food Management Services; Dixon (IL); On-site; USD 32,000 - 38,000; Full time

Job summary

Quest Food Management Services in Illinois is seeking a Cashier II to deliver an exceptional customer experience at the point of sale. This role requires accurate cash handling, friendly service, and adherence to company policies.

You will process purchases, manage payments, keep the checkout area clean, assist with inventory and merchandising, and collaborate with teammates to support store operations and sales goals.

Qualifications

• High school diploma or equivalent.
• Basic math skills and ability to handle cash transactions accurately.
• Previous cashier or customer service experience preferred but not required.
• Ability to stand for extended periods and perform repetitive tasks.
• Strong communication skills and a customer-focused attitude.

Responsibilities

• Process customer purchases accurately and efficiently using the point-of-sale system.
• Handle cash, credit, debit, and other payment methods while ensuring proper transaction documentation.
• Provide excellent customer service by greeting customers, answering questions, and resolving issues promptly.
• Maintain cleanliness and organization of the checkout area and ensure all supplies are stocked.
• Assist with inventory management, including restocking shelves and reporting discrepancies.
• Adhere to all company policies, including cash handling procedures and loss prevention guidelines.
• Collaborate with team members and management to support store operations and achieve sales goals.

Skills

Cash handling

Basic math

Customer service

Communication

Multitasking

Bilingual

Education

High school diploma

Tools

POS systems

Job description

About Company

For over 40 years, Quest Food Management Services has been a leading food service provider serving K‑12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch‑made menus, local sourcing, and intensely personal service. At the heart of our success is our “Quest Ready” culture, built on integrity, responsiveness, accountability, respect, and excellence. Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About The Role

The Cashier II plays a critical role in delivering an exceptional customer experience by efficiently processing transactions and providing friendly, accurate service at the point of sale. This position requires handling cash, credit, and other forms of payment while ensuring compliance with company policies and procedures. The Cashier II is responsible for maintaining a clean and organized checkout area, resolving customer inquiries, and supporting store operations to contribute to overall business success. This role also involves collaborating with team members to manage inventory and assist with merchandising tasks as needed. Ultimately, the Cashier II helps create a welcoming environment that encourages repeat business and customer satisfaction.

Minimum Qualifications

• High school diploma or equivalent.
• Basic math skills and ability to handle cash transactions accurately.
• Previous experience in a cashier or customer service role preferred but not required.
• Ability to stand for extended periods and perform repetitive tasks.
• Strong communication skills and a customer‑focused attitude.

Preferred Qualifications

• Experience working in a retail environment.
• Familiarity with point‑of‑sale (POS) systems and cash register operations.
• Ability to multitask effectively in a fast‑paced setting.
• Basic knowledge of inventory management and merchandising.
• Bilingual skills or additional language proficiency.

Responsibilities

• Process customer purchases accurately and efficiently using the point-of-sale system.
• Handle cash, credit, debit, and other payment methods while ensuring proper transaction documentation.
• Provide excellent customer service by greeting customers, answering questions, and resolving issues promptly.
• Maintain cleanliness and organization of the checkout area and ensure all supplies are stocked.
• Assist with inventory management, including restocking shelves and reporting discrepancies.
• Adhere to all company policies, including cash handling procedures and loss prevention guidelines.
• Collaborate with team members and management to support store operations and achieve sales goals.

Skills

The required skills such as basic math and cash handling are essential for accurately processing transactions and ensuring financial integrity during daily operations. Strong communication and customer service skills enable the Cashier II to engage positively with customers, address their needs, and resolve any concerns efficiently. Preferred skills like familiarity with POS systems and inventory management enhance the ability to support store functions beyond checkout duties, contributing to smoother operations. Multitasking skills are crucial for managing busy periods while maintaining accuracy and professionalism. Additionally, bilingual abilities can improve communication with a diverse customer base, fostering inclusivity and better service.