Food Service Worker 20 hour

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 35,000; Part time

Job summary

Mass General Brigham is seeking a Food Service Worker for Brigham and Women's Faulkner Hospital in Boston. The role supports patient dining, retail dining, and kitchen operations, ensuring high standards of food safety and customer service.

The schedule is 20 hours weekly, primarily Monday–Friday, 6:30 AM to 10:30 AM, with duties across tray line, patient meal service, and cafeteria. The position requires a High School diploma or equivalent, with prior food service or hospitality experience

Qualifications

• Commitment to service and customer care standards.
• Ability to read and understand menu items in English.
• Clear English communication skills.
• Strong multitasking in a fast-paced environment.
• Team collaboration in a hospital setting.
• Ability to push/pull/transport food carts and trays.
• Knowledge of basic food safety and sanitation practices.
• Positive attitude, reliability, and attention to detail.

Responsibilities

• Participate in department meetings and trainings.
• Deliver exceptional customer service by anticipating needs and resolving concerns.
• Maintain cleanliness and sanitation of work areas and equipment.
• Follow HACCP food safety and sanitation standards.
• Report concerns or shortages to leadership.
• Support departmental goals and initiatives for operational excellence and customer satisfaction.
• Work across dining and kitchen areas; prepare and serve patient meals and cafeteria items.
• Set up and replenish food stations; assemble patient meal trays and deliver to rooms.

Skills

Customer service

English communication

Multitasking

Teamwork

Food safety

Attention to detail

Education

High School diploma or equivalent

Relevant experience accepted in lieu of education

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

Job Summary

Schedule: Monday-Friday | 6:30 AM - 10:30 AM

The Food Service Worker performs a variety of duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. This role supports daily food service operations in patient dining, retail dining, and kitchen areas while maintaining high standards of food safety, sanitation, and customer service.

Essential Functions

• Participate in department meetings, training sessions, and monthly in-services as assigned.
• Deliver exceptional customer service by anticipating needs and resolving concerns promptly and professionally.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Follow all HACCP food safety and sanitation standards.
• Report concerns, discrepancies, equipment issues, or product shortages to leadership.
• Support department goals and initiatives focused on operational excellence and customer satisfaction.
• Work in a variety of food service areas, including tray line, cafeteria, patient meal service, and kitchen operations.
• Set up, stock, and replenish food stations for meal service.
• Assemble patient meal trays and serve food and beverages to customers.
• Deliver meals to patient rooms and retrieve trays as needed.
• Clean workstations, equipment, and floors following meal periods.
• Operate kitchen equipment such as dish machines and trash compactors and perform routine cleaning duties, including mopping floors.
• Prepare food items to support patient meal service and cafeteria operations.
• Complete assigned sanitation and cleaning projects.
• Assist with onboarding, training, and cross-training of team members.

Qualifications

• High School Diploma or equivalent preferred.
• Relevant experience may be accepted in lieu of formal education.
• Previous food service, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills & Abilities

• Demonstrates commitment to organizational service and customer care standards.
• Ability to read and understand menu items in English.
• Ability to communicate effectively in English.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Ability to work collaboratively as part of a team.
• Ability to push, pull, and transport food carts, trays, and supplies throughout the facility.
• Knowledge of basic food safety, sanitation, and infection prevention practices.
• Demonstrates a positive attitude, reliability, and strong attention to detail.

Patient Care: No direct patient care responsibilities.

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Frequently
• Carrying Frequently
• Pushing Frequently
• Pulling Frequently
• Balancing Frequently
• Stooping Frequently
• Kneeling Frequently
• Reaching Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

20

Employee Type

Regular

Pay Range

$19.00 - $25.56/Hourly

Grade

SF1001

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.